Emergency Department Reception

Overview

Be the Calm in the Chaos – Join Our Emergency Department Team

Emergency Department Reception (EDR) Clerk

Permanent Part Time 12 Hours per Week. Fixed Term Part Time (November 2025 – January 2026 for leave coverage) with the opportunity for further and ongoing hours.

Grampians Health is seeking a dedicated Part-Time Reception Clerk to support our fast-paced Emergency Department team. This 12-hour-per-week role places you at the front line of patient care—welcoming and assisting individuals and families during some of their most vulnerable moments.

As the first point of contact, your presence sets the tone. Your professionalism, empathy, and attention to detail will ensure patients receive not only accurate support but also genuine compassion during high-stress situations.

Responsibilities

• Registration and admission of Emergency Department patients
• Accurate and timely data entry into clinical and administrative systems
• Supporting clinical teams with efficient and reliable administrative assistance

Qualifications & Requirements

• Exceptional customer service and interpersonal skills
• Strong attention to detail in data entry and record management
• Ability to stay composed and organised in a busy, high-pressure environment
• High-level computer literacy and proficiency across various software systems
• Minimum keyboard speed of 40 WPM
• Previous experience in a hospital or similar healthcare setting (desirable but not essential)

This is more than just a reception role—it's a chance to make a real difference in people's lives when they need it most.

Join Grampians Health and be part of a passionate team committed to delivering exceptional care. Apply now and bring your calm, capable presence to where it matters most.

To see a full copy of the Position Description please click here.

How to Apply

Interested? Click APPLY or contact Lisa Macpherson, Emergency Department Administration Manager on 03 5320 4534 for a confidential discussion prior to applying. If you are currently employed at Grampians Health, sign in through the "Employee Login" via the external Careers Page or access the Careers Page via the Intranet before applying.

Applications close: 18 September 2025.

About Grampians Health

Grampians Health provides healthcare to a large region at our campuses based in Ballarat, Dimboola, Edenhope, Horsham and Stawell. Our mission is to deliver sustainable healthcare tailored to evolving community and workforce needs. We strive to enhance services and careers, providing quality healthcare to rural and regional communities. Joining Grampians Health means being part of a diverse team, with a variety of career opportunities in acute, maternity, mental health, allied health, aged care and support services.

Culture & Benefits

At Grampians Health, we recognise our staff are our greatest asset. We are committed to providing a safe and healthy environment for our staff, patients, residents, visitors, volunteers and contractors at all sites.

• Flexible work arrangements and purchase leave opportunities
• Salary packaging for living expenses such as rent/mortgage plus meals, entertainment & holidays
• Access to Staff Fitness program
• Staff rewards and recognition programs

Ballarat Region

Ballarat is the largest centre in Western Victoria and the state's fastest growing inland city. Dubbed Australia's most liveable city in 2020, Ballarat offers education, dining and shopping with easy access to Melbourne, Geelong, Bendigo and the Western district.

Further Information

All appointments are subject to a satisfactory police records check, immunisation clearance and Working with Children check and/or NDIS Worker Screening Check. All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. PPE requirements are role-dependent. Grampians Health is a child safe organisation and is committed to safety, inclusivity and diversity. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, mature age workers and LGBTQIA+.

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