General Manager – Clinical Operations

General Manager – Clinical Operations & Service Delivery

Australian Greek Welfare Society (t/a PRONIA) has since 1972 built a reputation as an innovative and progressive organisation that continues to serve the Greek speaking community and contributes to the wider multicultural sector through advocacy and collaborative partnerships. PRONIA's programs focus on direct service delivery, including counselling, information provision, and crisis intervention, community education as well on the delivery of specialist services in aged care, disabilities, family and children's programs. All services are delivered in a linguistically and culturally appropriate manner with a commitment to enhance individual's capacity and build community capital.

What you will be doing

Reporting to the Chief Executive Officer, the General Manager – Clinical Operations & Service Delivery provides strategic leadership and operational oversight of PRONIA's clinical and care programs, including Support at Home (SaH), Commonwealth Home Support Programme (CHSP), and other grant-funded services.

In this pivotal role, you will

• Lead the preparation and execution of the Aged Care Reforms Audit.
• Provide clinical leadership across home and community care programs/services.
• Ensure compliance and effective implementation of reforms across SaH and CHSP.
• Oversee workflows, conduct gap analyses, and manage implementation workplans.
• Identify and develop new revenue streams aligned with aged care reforms.
• Implement and monitor a Clinical Governance Framework across all care services.
• Maintain and oversee the SaH & CHSP clinical risk registers, ensuring timely mitigation of identified risks.
• Lead continuous improvement initiatives based on service performance, feedback, and audit outcomes.
• Implement and support the Participant Centred Care Advisory Group to guide service design and improvement.
• Provide strategic and operational clinical leadership to allied health professionals.
• Ensure all clinical and allied health staff operate within a safe, compliant, and well-defined framework of care.
• Lead and mentor a multidisciplinary team of care and clinical staff to deliver integrated and high-quality care.
• Uphold compliance with legislative and company standards by maintaining all required filings and records.
• Provide meaningful reporting on clinical quality, risk, and performance to the CEO and Board.

This is a senior executive position with significant responsibility for ensuring the highest standards of care, compliance, and strategic growth across PRONIA's services.

Role Requirements

• Tertiary qualification in Nursing or a relevant clinical discipline (essential).
• Current registration with AHPRA (e.g. RN, Allied Health)
• Postgraduate qualifications in Health Management, Aged Care, or Clinical Governance (desirable).
• 7–10 years of senior leadership experience in clinical operations, aged care, community care, or healthcare.
• Proven experience in clinical governance, audits, and risk management.
• Strong understanding of aged care reforms, funding models (SaH, CHSP), and regulatory compliance.
• Exceptional leadership, decision-making, and interpersonal skills.
• Commitment to person-centred care and continuous improvement.

Mandatory Requirements

• Current registration with AHPRA (e.g. RN, Allied Health)
• National Criminal History Record Check (current)
• Not subject to any Employee Screening or Banning Orders under relevant legislation.

What we offer

• Competitive remuneration package (commensurate with experience).
• Salary packaging benefits (up to $18,550 tax free).
• The opportunity to make a lasting impact on aged care reform and multicultural service delivery.
• Supportive executive team and strong organisational values.

How to apply

If you are interested in applying for this role, please submit your resume and a cover letter via our careers page:

https://jobs.employmenthero.com/jobs/organisations/61c77df3-7562-423c-a7ff-eb07b0503de7

For further information regarding this role, please contact Georgina Meyne from the People and Culture team at hr@pronia.com.au

Position Description:

https://drive.google.com/file/d/12Y5T8K9XWzNtdBBwIBop5ly5W-trWWzH/view?usp=sharing

PRONIA is committed to protecting children and young people from harm. We require all applicants to undergo an extensive screening process prior to appointment.

Seniority level

• Executive

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Non-profit Organizations

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