Client Service Officer

4 weeks ago

Sutherland Shire, Australia Demant Polska Full time

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Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide, the group employs more than 22,000 staff in over 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.

In Australia, Audika has over 350 clinics providing hearing services to our valued clients. We strive to put hearing care on the healthcare agenda and to improve the quality of life for people living with hearing loss.

Responsibilities

We are seeking a passionate customer service individual for a part-time Clinic Co-Ordinator role (Tuesday - Friday, 9am-5pm) at our Audika Miranda clinic. If you are interested in helping clients improve their hearing and quality of life, keep reading This role is perfect for you.

This pivotal role contributes to clinic performance and enhances our customers' experience. We are looking for a compassionate, process-oriented, and purpose-driven individual with outstanding organizational and customer service skills to help more people access better hearing.

You will collaborate with Clinicians and Hearing Technicians (where applicable) to deliver quality hearing healthcare outcomes for all clients.

You will learn about our products, services, competitive advantages, and government funding programs. With this knowledge, skills, and tools, you will apply tailored client-specific sales strategies to ensure they receive the best possible solutions.

You'll be successful in this role if you have:
  • Previous sales and customer service experience in retail, hearing care services, pharmacy, or allied health
  • Experience working with an older demographic (preferred)
  • Strong interpersonal communication skills and empathy for clients to support their hearing journey
  • Higher School Certificate (HSC) or TAFE Qualification
What's in it for you:
  • Permanent part-time role in an established global organization
  • Performance incentives
  • Supportive hearing care team
  • Professional development through clear career paths and training
  • MyRewards program offering discounts at over 300 retailers and services across Australia
  • Online Wellbeing Centre providing activities, workouts, meditations, nutritional and financial advice
  • Employee Assistance Program
  • Birthday and Christmas gifts
Our Values:

Audika is proud of its diverse and inclusive culture that respects all employees.

We are a team of professionals bringing sound to life and connecting clients through our hearing products.

Our values shape a supportive and encouraging culture where everyone can thrive and succeed.

We create trust We are team players We develop innovative solutions We maintain a can-do attitude in everything we do.

About Audika Group

The Audika Group is the hearing care division of Demant, with over 3,500 clinics in 25 markets. Joining our team guarantees an inspiring and motivating environment within a highly international context. You will work with diverse countries, cultures, and perspectives, alongside dedicated colleagues.

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