Sr HCM Functional Consultant

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

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About the Team

The Workday Success Plans Delivery Team at Workday plays a crucial role in ensuring customers maximise the value they get from their Workday products. We focus on our customers' post go-live journey, assuring long-term success. We deliver a variety of programs and services ranging from feature assessments to full feature deployments to support their growing and changing business needs within Workday.

At Workday, we help the world's largest organisations adapt to what's next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we're serious about what we do. But we like to have fun, too We put people first, celebrate diversity, drive innovation, and prioritise giving back to our communities, demonstrating a commitment to corporate social responsibility. Our dedication to customer success, coupled with a vibrant and inclusive company culture, sets a strong foundation for continued growth and success at Workday.

About the Role

We are seeking people who love to help customers overcome HR technology challenges and who feel rewarded by driving high levels of customer satisfaction. The ideal candidate helps people to understand tough concepts, facilitating collaboration on effective solutions. Our focus is on helping customers to get the most value from their Workday investment through the delivery of a variety of innovative services.

Our team members:

• Confidently and consistently provide excellent customer service

• Engage customers to quickly understand business requirements

• Share their broad experience with industry practices

• Adapt and succeed independently in challenging situations

• Develop and demonstrate system configuration solutions, articulating product capabilities, plus the benefits and risks of design decisions

• Support multiple customers concurrently on short duration projects

• Enjoy the reward of helping customers to be more self-sufficient, to stabilise and optimise their Workday applications and to learn about new features. Team members say the variety of services and unexpected challenges keeps the job exciting and fresh.

• Find that the highly collaborative nature of this team helps them to be productive and to demonstrate their strengths every day

• Share expertise with customers on a variety of Ask-an-Expert requests by:

  • Conducting research to ensure understanding of customer questions and related Workday concepts.

  • Delivering small scope consulting in response to customer requests; providing configuration guidance, demonstrations, considerations, tips & tricks.

  • Troubleshooting product configuration to resolve or provide optimal product configuration to meet customer business requirements.

  • Clearly and effectively communicating responses and value to customers.

• Partner with an Engagement Manager to deliver services that include:

  • Feature Adoption Workshops (Facilitate customer Workday feature roadmap discussions)

  • Functional Review (Tenant Review with Consulting Services)

  • Health Check (Tenant Review with Cross Functional Consulting Services)

• Additional Services that our consultants deliver include:

  • Collaboration Crews (Facilitate group customer sharing discussions).

  • Accelerator Webinars (Creating and delivering customer presentations on how to use Workday features to achieve business goals).

  • Feature Accelerator (Providing one-on-one consulting guidance to accelerate customer feature adoption).

  • Feature Adoption Tenant Reviews (Reviewing customer tenants to identify adoption opportunities).

About You

Basic Qualifications

• 5+ years of experience with Workday configurations.

• 5+ years of IT implementation experience

• 2+ years of software consulting experience.

Other Qualifications

• Workday Certification in HCM and at least one of the following is ideal: Absence, Time Tracking

• Additional experience with PeopleSoft, SAP, and/or Oracle a bonus

• Experience with influencing, interacting and collaborating with senior leaders internally and externally

• Capable of leading and influencing design meetings toward an effective and collaborative outcome

• Ability to deliver and get results within the parameters of a project plan

• Excellent verbal and written communication skills

• Experience with global implementations is preferred

• Ability to work on multiple engagements simultaneously

• Bachelor's degree or related experience required

• Ability to travel up to 10%

Our Approach to Flexible Work

With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process

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