Customer Solutions Advisor

2 weeks ago

Gold Coast, Queensland, Australia Vodafone Australia Full time

At Vodafone, you could say we do 'retail' a little differently. We are about connecting people. The power of community, and the buzz you get from helping people to connect – this is what drives us to do good work.

What you'll be doing

You'll spend your time being a customer champion; discovering what our customers want and need and helping them use technology in their daily lives.

If you are someone who naturally finds solutions and thrives on connecting with people, you'll fit right in. You'll be ensuring customers receive the best value and the best advice.

On any given day, you could find yourself:

  • In the front row seat to all the latest and greatest devices, accessories and perks including fabulous music events from our partners.
  • Providing the best value solutions for our customers to fit their lifestyle.
  • Providing support for our customers to troubleshoot any technical queries, plus helping them confidently use the Vodafone app, to easily help themselves at home.
  • Not a tech expert? Don't worry. We will support you with all the training to level up your knowledge on our dynamic and ever evolving industry.

Sounds good right?

Who are we looking for?

You bring a spark of joy and enthusiasm to every customer interaction. You're an excellent communicator, adaptable, and excited about technology—someone who is keen to learn (and keep learning) about the latest gadgets and trends. Your positive energy, attentiveness to others, and genuine interest in our products, will make you the perfect fit with our team.

Join us with 38 hours to be worked over a minimum of 5 shifts. We service our customers 7 days a week so there is lots of flexibility. In addition to your guaranteed hours, you can let us know additional availability to pick up some extra shifts when it works for you.

What can we offer?

With us, you'll enjoy flexibility, friendly teammates, and great rewards.

  • Competitive salary with great rewards. With every sale, you also have the opportunity to boost your earnings with incentives and bonuses.
  • Never pay a phone bill again – We've got you covered with a SIM plan with unlimited calls, texts and data.
  • We care about wellbeing and have lots of great ways to support you. A range of different leave benefits which includes volunteer leave, parental leave, gender affirmation leave, and an additional 5 days of leave.
  • In-depth training on all the latest tech as well as on topics like leadership and coaching.
  • Exciting opportunities to further your career into a leadership role or a head office position through our widely popular 'Future you' Intern and Work Experience programs.

Don't meet every single requirement? We're ok with that. At Vodafone we recognise that what may make you different, makes the difference

If you are excited about this role, but your experience doesn't align perfectly, we encourage you to apply now regardless.

We believe in the power of people and collaboration. Let's be bolder and better, together So go on; Make your Move to Vodafone.

What's next?

Our recruitment process is simple: submit your CV and you'll be invited to complete a 15-min assessment to find out more about you. If there is a connection, then you'll speak to our friendly Talent Acquisition team on a quick phone chat, and then come in for an in-store interview with the Store Manager. This will also be your chance to meet the team and find out more about working with us.

To be considered for this role, you must be an AU/NZ Citizen or Permanent Resident.

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