Project Support Officer

Overview

Project Support Officer (Identified)

Seeking Aboriginal candidates. This is an identified role. Aboriginality is a genuine occupational qualification and is authorised by S14 (d) of the Anti-Discrimination Act 1977.

About the role

We have several exciting opportunities for Aboriginal Project Support Officers to join our team. These roles play a key part in supporting Aboriginal programs and contributing to the coordination and delivery of fines related initiatives for Aboriginal Communities. These initiatives aim to assist customers in accessing government services more effectively and avoiding unnecessary escalation through formal systems.

You will work closely with internal teams and community stakeholders to ensure programs are tailored, respectful, and impactful. As an Aboriginal Project Support Officer, you can expect to work as a team and monitor, deliver and support projects.

Details

• Salary: Clerk Grade 3/4. The package includes base salary $84,659 - $92,701, plus employer\'s contribution to superannuation and annual leave loading
• Duration: Ongoing, full time
• Location: Multiple locations including Parramatta, Maitland, Gosford, Lithgow and Wollongong; Flexible working conditions

A typical day of work for you might include

• Monitor and report on project delivery to ensure outcomes are achieved on time, within budget, and to quality standards.
• Support daily operations through project and program coordination, contributing to process improvements.
• Provide administrative support including records management, briefings, correspondence, and event coordination.
• Respond to stakeholder enquiries, ensuring accurate information and appropriate issue escalation.
• Maintain project records and databases to ensure compliance with established methodologies.
• Collaborate with internal and external stakeholders to gather information that supports decision-making and successful project outcomes.

To be successful in this role you will have a unique blend of experience including

• Project support experience
• Strong attention to detail and accuracy
• Experience working in an agile environment
• Ability to handle confidential information
• Well-developed clerical computer skills
• Great interpersonal and communication skills
• A strong commitment to providing excellent customer service

What we need from you

Please submit your CV and a brief cover letter outlining how your skills and experience are relevant to the position along with evidence of Aboriginality.

Aboriginal Confirmation of Aboriginality

• Identifies as a person of Australian Aboriginal descent
• Presents documentation identifying their family\'s Aboriginal descent
• Is accepted by their local Aboriginal community as a person of Aboriginal descent

Questions

For questions around the Confirmation of Aboriginality requirements or if you would like to know more about the support for Aboriginal employees, please contact AboriginalWorkforce@customerservice.nsw.gov.au

Salary Grade 3/4, with the base salary for this role starting at $84,659 base plus superannuation.

Click Here to access the Role Description. For enquiries relating to recruitment please contact Neha Bajaj via neha.bajaj@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date

Closing Date: Monday 22nd September @ 9.59am

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement. If you require support or adjustments to participate in this selection process, please contact Neha Bajaj at neha.bajaj@customerservice.nsw.gov.au or 02 9494 8351.

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