Front Office Receptionist

3 weeks ago

Rockhampton, Queensland, Australia Discovery Workstay Full time
About Us

G'day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2000 people Australia-wide, G'day Group has the largest park network in the country, offering an amazing customer journey.

Discovery Parks Rockhampton is a large 10-acre property offering guests a full range of fully equipped cabins, powered sites and fantastic facilities that make it a popular destination year-round.

The Role

Front Office Receptionist

Discovery Parks Rockhampton is seeking a welcoming Front Office Receptionist to be the face of our park. You will provide excellent customer service, process guest check-ins and outs, make reservations, and complete day-to-day administrative tasks.

Key Responsibilities
  • Provide high standard of customer service
  • Process guest check-ins and check-outs
  • Accurately use booking system to make reservations and manage accounts
  • Coordinate with Housekeeping team to track accommodation readiness
  • Supply guests with information about property and local attractions
  • Complete day-to-day office administration tasks
  • Maintain great working relationships with park staff, residents, and guests
Requirements
  • Previous Front Office experience in hospitality
  • Passion for delivering exceptional guest experiences
  • Proficient computer skills and knowledge of RMS or similar system
  • Excellent communication and interpersonal abilities
  • Accurately handle cash transactions
  • Strong organizational skills and attention to detail
  • Enthusiastic, positive attitude
  • Flexible availability for weekends, holidays, and evenings
  • Current driver's license
Benefits
  • Discounted stays at over 300 G'day Group holiday parks
  • Discounts from G'day Rewards partners
  • Service recognition awards
  • Access to Employee Assistance Program
  • Internal promotion opportunities

Before receiving a job offer, candidates must consent to a Federal Police Clearance for criminal records.

This role may require heavy lifting (up to 20kg), kneeling, squatting, and working with chemicals and machinery.

The G'day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.

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