Case Manager

Why join Launch Housing

Launch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness. From providing high quality housing and an innovative range of support, education and employment services, we bring solutions to homelessness under one roof for thousands at risk of, or experiencing the crisis and trauma of homelessness. With over 400 staff working across 16 locations in metropolitan Melbourne, we combine direct action with advocacy, research and innovation to drive widespread change.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and provide high-quality training & supervision, wellbeing days, access to an Employee Assistance Program and much much more to ensure your career with us is fulfilling.

Don't just walk past homelessness. Join the solution.

Our permanent and fixed-term employee benefits include:

• Contributing to useful and rewarding work and giving something back to the community
• Wellbeing days, ceremonial leave, carers leave and study leave
• Flexible working arrangements
• Purchased leave
• 17.5% leave loading
• 8 weeks' gender neutral paid parental leave after 12 months of service for both the primary and secondary carer
• Training and career growth opportunities across Launch Housing
• A portion of your income can be tax-free by salary packaging your personal expenses
• Additional tax-free salary packaging on dining and accommodation expenses
• Positive, supportive and progressive work environment

The primary purpose of the Case Manager – Young Women's Support is to assist with the immediate and ongoing support needs of young women or those that identify as female (16-25), that are at risk of or experiencing homelessness predominately in the Southeast of Melbourne.

This primarily consists of providing a range of flexible support services and high-level coordination to clients, through a strength based and trauma informed, case management support model to maximize independence and minimize service dependence.

Young Women's Support Service acknowledges and is designed to address the unique needs of young women at risk of entering or already linked into the youth homelessness system.

Using outreach and meeting young women where they are in the community, with a focus on housing and its stability, connection to community, support of multiple needs including but not limited to mental illness, substance abuse issues, engaging in education or employment and general wellbeing for support periods of up to 3 months.

The purpose of this role is to support young women and those who identify as female. As such, only candidates who are women or who identify as female will be considered.

This role is permanent, part-time (68.4 hours per fortnight), based in Cheltenham.

This is a Targeted position and therefore open to applicants from an Australian Aboriginal and/or Torres Strait Islander heritage by an exemption granted under section 12 of the Vic – Equal Opportunity Act 2010. This is a recruitment strategy to increase the Aboriginal workforce.

• Conducting comprehensive assessments of clients' needs in order to develop collaborative case plans.
• Approaching and building a comprehensive network of external service providers across metro and surrounding suburbs of Melbourne in order to receive and complete direct referrals.
• Providing a comprehensive case management service to clients, including assistance with accommodation, advocacy, assessment, referral, and the development of community supports.
• Assisting clients to maximise their options and potential by facilitating their involvement in community and social activities, recreational and educational or training opportunities.
• Advocating on behalf of clients where agreed, including liaising with mental health, drug and alcohol services, legal institutes, government, and non-government service providers.
• Initiating/attending case management meetings with professionals involved with clients ensuring collaborative service delivery.

• Demonstrated experience in client facing human services, social work or other relevant discipline, with a preference for an understanding of youth housing and homelessness policy, context and systems.
• Tertiary qualifications in Social Work, Psychology or a related discipline highly desirable.
• Experience in supporting people with complex challenges and support needs.
• Understanding of trauma-informed practice and the individual and structural causes which lead to addiction and dependence.
• High degree of initiative and analytical skills, including well-developed organisational and time-management skills.
• Demonstrated capability in verbal and written communication.
• Excellent interpersonal skills.
• Demonstrated capacity to maintain a high level of confidentiality.
• Demonstrated capacity to complete tasks and effective time management.
• Ability to work collaboratively with other organisations to achieve client outcome.
• A valid Victorian driver's licence (mandatory).
• Understanding of, or a demonstrated commitment to upholding, Child Safe Standards in the workplace.
• Strong communication and interpersonal skills, with the ability to engage effectively with people from diverse backgrounds.
• Demonstrated commitment to the values of Launch Housing and our mission to end homelessness.

Salary: 45.92 - 49.41 an hour + Superannuation + NFP Salary Packaging (tax savings) + Additional Wellbeing Leave Available

For more information, please contact Michael March on Michael.March@launchhousing.org.au.

Applications close 5 September 2025.

To apply for this opportunity, please click on the Apply for this job button. Please submit a cover letter addressing the key selection criteria and your CV.

For a copy of the position description please contact us at careers@launchhousing.org.au.

Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply We acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices. We're committed to support Aboriginal peoples to obtain genuine and fulfilling career with us

Launch Housing is a dog-friendly organisation, which allows dog owners to bring them in some of our sites, please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview.

If you require reasonable adjustments at any stage of the recruitment process, please let us know at careers@launchhousing.org.au.

Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.

Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.

Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you will hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role.