Relationship Manager

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Are you passionate about building meaningful connections and supporting others to succeed? Trilogy Care, one of Australia's fastest-growing Home Care Package providers, is looking for a Relationship Manager to lead and support our valued network of independent external care coordinators.

This is a unique opportunity for emerging or experienced Aged Care Coordinators who are ready to take the next step in their career - without the demands of direct client care. If you're feeling the effects of frontline burnout but still want to contribute meaningfully, this behind-the-scenes role offers the perfect balance.

In this role, you'll play a vital part in strengthening the support framework that enables our coordinators to deliver exceptional care to older Australians. You'll be making a real impact from a supportive, collaborative space - ideal for those who want to grow, make a difference, and stay connected to their purpose in aged care.

What You'll Do

Managing a portfolio of established aged care coordinators, keeping them engaged, satisfied, and active

Be the primary point of contact and trusted advisor for our aged care coordinators beyond their onboarding phase

Building strong, trust-based relationships through proactive communication and regular check-ins

Supporting aged care coordinators to deliver exceptional client care by providing guidance, resources, and problem-solving

Coordinating across internal teams to ensure our aged care coordinators needs are met seamlessly and efficiently

Monitoring satisfaction, retention, and referral activity to keep a pulse on the success of their coordination business

Proving established client referrals to our aged care coordinators

Identifying and addressing risks, inefficiencies, or challenges early

Providing feedback and insights that help improve the overall relationship management function

What You'll Drive

Satisfaction, retention, and referral outcomes

Transparent, solution-focused communication with our aged care coordinators to support their coordination business

Fast and effective resolution of partner issues by collaborating across Care, Accounts, Support, and Compliance teams

Education and troubleshooting to help our aged care coordinators adopt best practices

Clear reporting on aged care coordinators performance and trends

A feedback loop that strengthens Trilogy Care's processes and aged care coordinators experience

Representation of Trilogy Care's commitment to service excellence and integrity in every interaction

What You'll Bring

Experience as an aged care coordinator, assessor, support worker or ageing related role (preferred)

Knowledge of the Support at Home Program changes (preferred)

Understanding the importance of relationship management/support, aged care coordination or stakeholder engagement

Knowledge of aged care sector, specifically Home Care Package exposure and understanding

Excellent communication skills with the ability to build rapport, trust, and influence

Attention to detail and ability to monitor KPIs, risks, and improvement opportunities

A balance of empathy and commercial awareness to deliver partner success and business outcomes

Familiarity with CRM systems (Zoho preferred)

Trilogy Care Benefits

Expansive new King Street, Bowen Hills office with excellent facilities, close to public transport, cafes, restaurants and supermarkets

A vibrant team culture and regular social events

Career mapping and progression opportunities across all departments

Salary packaging to boost your take-home pay

Access to Fitness Passport to support your health and wellbeing

EAP support for you and your immediate family

Extensive employee discounts on groceries, fuel, utility bills, wellness and more

Stability in a supportive, engaging, and consistent work environment, with guaranteed weekends off

Unlock your Potential with Trilogy Care

Behind every hour of care we deliver is a smart, tech-enabled team rethinking how aged care operates. At Trilogy Care, we're going beyond compliance and coordination – we're applying AI, automation and operational design to deliver better client experiences and better employee ones. Every staff member has access to generative AI tools, training, and time to experiment – not just the Tech team Whether you're in finance, people & culture, growth, or support, you'll be part of an industry-first AI movement where we reward ideas that improve care outcomes, safety, efficiency or team wellbeing.

Please note:

Applicants must have full Australian work rights

As part of our onboarding process, a police check and professional references are required

We appreciate the interest of recruitment agencies, but kindly ask that resumes not be submitted unless a prior agreement is in place. Trilogy Care will not accept responsibility for any fees related to unsolicited resumes.

Salary match Number of applicants Skills match

Your application will include the following questions:Are you comfortable with this being an office-based role? Are you comfortable with the full-time nature of this role and the annual salary of $80,000, plus superannuation? Do you have prior experience working within the aged care sector? Which of the following best describes your Australian working rights?

What can I earn as a Relationship Manager