Case Manager

4 weeks ago

Sydney, New South Wales, Australia EML Group Full time
Overview

Join to apply for the Case Manager role at EML Group.

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience growth and now have over 4,000 dedicated employees. We foster a learning culture that supports a long-term career at EML.

The Opportunity

As part of our diverse team based in Sydney, you will help make a positive impact on someone's life every day. This is an opportunity for someone with extensive customer service experience, an allied health background or case management experience to work with EML's Specialised Insurance business, Hospitality Industry Insurance (HII). We provide industry specific workers compensation insurance to over 1600 accommodation hotels, pubs, and clubs in NSW. This unique portfolio provides a rewarding and challenging opportunity in the NSW Workers Compensation Scheme.

Role Details

As a Case Manager, you will work with a portfolio of physical and psychological claims, liaising with multiple stakeholders to manage the end-to-end claims process. This may include determining the claim liability, managing treatment, processing payments, attending case conferences and implementing recovery and return to work outcomes. Your empathetic and supportive approach will help injured workers navigate the recovery journey with confidence.

This will be a permanent, full-time position based in the Sydney office, with flexibility to work from home for up to 3 days per week.

Your Responsibilities
  • Proactively managing mental health and physical claims, drawing on exceptional customer service and decision-making skills to help make a positive impact on someone's life every day
  • Prepare and implement strategies within timeframes to achieve optimum outcomes and minimize claim costs
  • Liaise with internal and external stakeholders to progress strategies and actions
  • Facilitate active participation of the injured worker and their employer in return-to-work and recovery planning
  • Proactively manage rehabilitation providers and approval of rehabilitation plans/wellness plans in accordance with guidelines
  • Undertake ongoing reviews related to entitlements and payments
About You
  • Extensive experience in customer service
  • Experience in allied health, rehabilitation or disability support (such as case management) is advantageous but not essential
  • Demonstrates empathy and resilience when supporting injured workers
  • Proactive, strategically focused and able to think creatively when engaging with stakeholders
  • Strong communication skills and ability to build rapport with customers
  • Active listening and understanding of customer needs to enable recovery and return to work
  • Passionate about helping people get their lives back
What We Offer

EML is an equal opportunity employer and supports diversity and inclusion. We provide career opportunities and generous employee benefits, including:

  • Vibrant, collaborative team culture
  • Flexibility with opportunity to work from home when fully trained
  • Corporate wellbeing program with discounted health insurance and gym membership
  • Discounts at over 350 retailers through Rewards Hub
  • Annual tenure and performance-based recognition
  • Comprehensive learning and development support
  • Company-wide events to celebrate success
  • Quarterly Reward and Recognition Awards
  • Up to 16 weeks paid parental leave, plus super
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Insurance

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