Head of Advice Quality and Assurance

A new transformational adventure awaits you...

How does 5 weeks leave per year, an impactful career that you'll truly love, and working for a trustworthy organisation that empowers wellbeing and is accelerating digital transformation sound like to you?

As one of Forbes 2024 'World's Best Employers' and Fortune's 'World's Most Admired Companies' for 2025, Zurich - a leader in the insurance industry - is on a journey towards a brighter future... A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

This exciting adventure will drive positive impact towards our vision to be Australia's leading digital insurer. So, if you want to be part of a values led global organisation, where real growth and transformation is happening, along with our track record of making a real difference of continuously taking steps toward a sustainable future for our people, customers, communities, and our planet...read on

Let's create a brighter future together, let's make a difference

It's important to know, what you do matters. At Zurich, we don't just cover, we care.

A fantastic opportunity has arisen to join Zurich Assure as Head of Advice Quality and Assurance, reporting to the Head of Zurich Assure.

This is a principal leadership role that is responsible for supporting governance, assurance and advice compliance for the Zurich Assure business. You will review and assess adviser behaviours and quality of advice, as well as provide coaching to uplift team capabilities and drive continuous improvement. Further, you will monitor and evaluate any industry changes, including regulatory and legislative reforms.

Working in an agile environment, your advice compliance expertise will help to chart the continued evolution of Zurich Assure's advice offering to meet the needs of our customers.

Your key responsibilities will include:

• Be a key contributor to driving a consistent, compliant and efficient Advice offering to customers
• Drive excellence in team engagement
• Provide coaching insights for advisers/Advice Directors on improvements gathered from insights from AQR's and Pre-Vetting
• Responsible Manager (alongside other senior Zurich Assure staff) on the Zurich Assure AFSL license
• Contribute to the strategic direction of Zurich Assure

Important to your success - Unlock your potential

• Strong experience in advice compliance and governance
• Experience across financial services and financial planning is essential
• Technical experience/background with Financial Planning Process and or Compliance
• Understanding of risk evaluation and business risk mitigation
• Comprehensive knowledge of Australian regulatory environment
• Proven leadership experience with the ability to mentor a team
• Innovative mindset with the ability to prioritise multiple initiatives
• Capability in identifying and managing risks, issues and dependencies
• Exceptional stakeholder engagement and influencing skills

Belong. Zurich is here to support you

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

• 5 weeks leave per year for permanent staff through our Z leave initiative, as well as 15 days personal/carer's leave (as we empower our people to manage their own wellbeing), plus access to Family Care (parental leave)
• Hybrid working arrangement - office 3 days and WFH 2 days p/w standard for FT employees
• Access programs to stay healthy and feel healthier along with receiving a AUD$500 wellbeing payment per year, plus a AUD$295 new starter e-voucher for your WFH set up (flex work - hybrid working), and other great benefits through our Shine portal
• Grow, and thrive in your career (we support and encourage it) with award winning training programs. As our strength is our people and we value your individuality
• Work with global, diverse, and inclusive teams; Explore your passions, fuel innovation, drive equity, collaborate and make a positive difference beyond your role
  • Global mobility opportunities across more than 200 countries worldwide
    • Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day
    • We plant a tree for every new employee
    • Not to mention our various employer of choice awards/memberships - WGEA; Family Inclusive workplace; Gold AWEI employer, Pride in diversity... to name a few.
    We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, have work/life balance, and thrive in a supportive environment.
    
    Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.
    
    So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure #J-18808-Ljbffr

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