Senior Engagement Manager, Day 1 Delivery Excellence

Senior Engagement Manager, Day 1 Delivery Excellence (D1D) Excellence – Join to apply for the Senior Engagement Manager, Day 1 Delivery Excellence (D1D) Excellence role at Amazon Web Services (AWS).

The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact.

About The Team

The Day 1 Delivery Excellence (D1D) team drives AWS Professional Services\' commitment to flawless execution and customer success. We establish global delivery standards that combine innovation with proven methodologies, transforming customer engagements into extraordinary experiences. Our team works closely with field teams to create resilient processes and clear requirements, ensuring consistent, measurable outcomes. Through continuous improvement and active collaboration, we capture and scale leading practices across the organization, fostering a customer-obsessed culture that defines excellence in cloud service delivery.

About AWS

Diverse Experiences
• Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS
• Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
• We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Inclusive Team Culture
• AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth
• We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

AWS Global Services
• AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

Key job responsibilities

• Leading and managing complex cloud migration and implementation projects
  
• Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning
  
• Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes
  
• Distilling customer needs into clear technical requirements and map them to business outcomes
  
• Decomposing complex technical problems into actionable, deliverable solutions
  
• Contributing to technical documentation and define documentation standards
  

Basic Qualifications

• Bachelor\'s degree in Computer Science, Engineering, related field, or equivalent experience
  
• 5+ years experience in cloud computing
  
• Experience in project management of technical programs
  
• AWS Cloud Practitioner Certification and at least 1 active industry certification (SAFe, PMI, Scrum Alliance, etc.)
  
• 5+ years delivering customer engagements in a professional services role
  

Preferred Qualifications

• AWS experience preferred
  
• Project Management Professional (PMP) and/or AWS Certified Solutions Architect - Associate
  
• Strong understanding of AWS services, architectures, and best practices
  
• Experience applying AWS frameworks like Well-Architected and Cloud Adoption Framework
  
• Proven ability to establish technical credibility with engineering teams and senior technical decision-makers
  
• Experience with Agile and project management toolsets (e.g. Jira, Rally, VersionOne, Taiga, Git)
  
• Experience using Scaled Agile frameworks (e.g. SAFe, LeSS)
  

Acknowledgement Of Country

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE Statement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company - Amazon Web Services Australia Pty Ltd

Job ID: A3052625