Ecommerce Fulfilment Manager

Ecommerce Fulfilment Manager (Warehouse & Operations)Ecommerce Fulfilment Manager (Warehouse & Operations)

Start: ASAP, but we'll wait for the right person

Brookvale | $90–110k base + super (subject to experience)

Start: ASAP, but we'll wait for the right person

About Us

We're Eureka — a next-generation pet wellness company on a mission to radically improve the way dogs eat and thrive. Founded in 2022, we've grown fast by doing things differently: we make Australia's only wild protein–focused natural dog food, crafted from ethically sourced venison, boar, kangaroo and more. It's premium, air-dried, and designed to mirror what dogs are evolved to eat — no fillers, no fluff, no compromises .

In just two years, we've:

• Onboarded 15,000+ Aussie dogs
• Scaled to serving 2M+ meals/year , delivered nationwide
• Raised capital from Australia's top pet investors and operators
• Built a subscription-first D2C model with deeply loyal customers
• Created real-world native habitat conservation through our supply chain

We're lean, operator-led, and built for speed. No corporate layers. No startup theatre. Just real growth, real customers, and a team that gets things done.

The Role

As our Ecommerce Fulfilment Manager, you'll run the show behind every Eureka delivery—keeping the warehouse humming, the team on point, and every order flying out the door with precision. You'll take full ownership of the fulfilment engine, from pick-pack-ship to inventory that's always on the money, and work hand-in-paw with everyone from customer service legends to our trusted carriers. We set the bar high for customer experience, and you'll be the one making sure we clear it, every single time.

Key Responsibilities:

• Oversee end-to-end order fulfilment: Manage daily picking, packing, and shipping for both B2C and wholesale orders.
• Lead warehouse team: Recruit, train, and coach full-time and casual staff to drive a high-performance culture.
• Drive process improvement: Implement and optimize WMS software, SOPs, and best practices to boost speed and accuracy.
• Manage inventory health: Track stock levels, minimize deadstock, and proactively prevent stock-outs.
• Champion health & safety: Enforce safe warehouse practices and compliance with all safety protocols.
• Streamline procurement: Strengthen vendor relationships to improve lead times and inventory availability.
• Enhance customer experience: Collaborate with customer service on returns and ensure prompt, accurate fulfilment.
• Own performance reporting: Deliver weekly KPIs and data-driven insights to inform business decisions.
• Build strong partnerships: Foster positive relationships with suppliers, carriers, and internal teams.

About You

You're wired for order and allergic to chaos, with a knack for making operations smoother, smarter, and faster. You've run fulfilment ops in fast-paced environments and know how to balance the details with the big picture: every box, every customer, every time. More than a manager, you're a coach and problem-solver who thrives on collaboration across the whole crew.

You likely bring:

• 3-5 years experience in warehouse fulfilment for D2C ecommerce
• Proficiency in the classic suite of tools - e.g. Shopify, StarShippit, Unleashed, Excel, other ERP, inventory management and WMS software
• Proven track record of analytical, interpersonal, leadership, and project management skills.
• Business-level communication skills (oral and written).
• A strong customer-oriented focus.
• A love for pets and belief in the mission to improve pet wellness

What You'll Get

• P et-friendly HQ on Sydney's Northern Beaches
• Competitive salary package
• True end-to-end ownership, making a direct difference to our customers every day
• A smart, low-ego, execution-first team that supports each other
• The runway to implement your ideas, lead a dynamic team, and shape how we scale.
• A culture that values action, autonomy, and real results

If this all sounds like you, we want to hear from you. Send a CV, a quick note on why this is your role — and hey, bonus points for a good dog pun

A Note on Inclusion

Eureka is an equal opportunity employer. We're committed to building a diverse, inclusive team — and we'll work with you to ensure accessibility at every stage.

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionSales and Business Development
• IndustriesPet Services

Referrals increase your chances of interviewing at Eureka Pet Co by 2x

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