Customer Success Specialist

7 days ago

Sydney, New South Wales, Australia NielsenIQ Full time

Job Description

Our Customer Success Specialist (Market Insights) are responsible to:

  • Act as strategic partners to our clients
  • Be an innovation agent. Drive change for faster reaction to changing market requirements
  • Be an expert in the market they service

External

  • Ensures effective and efficient client training and onboarding of new customers
  • Educates customers about the most relevant features/functionalities for their specific business needs
  • Drive adoption (i.e. activation, reactivation and engagement) of platforms within client organizations by demonstrating clear ROI to clients
  • Finds and builds a new user base for service offerings
  • Develop fact-based answers to complex key business questions
  • Become a market expert in one or more categories/industry segments
  • Deliver insightful presentations and actionable recommendations to our customers
  • Identify leads for cross-sell and upsell opportunities with the client
  • Help improve renewal rate by demonstrating clear business outcomes and value
  • Work closely with clients to develop use cases demonstrating value being provided to clients

Internal

  • Ensure to be updated on relevant knowledge and have a deep understanding of platform offerings
  • Collect and provide feedback to product teams on functionality, features, etc. of the platform as well as to operations and other teams on non-platform issues to drive better client experience
  • Collaborate with account management at the pre-sales and renewal stages

Qualifications

  • Experience: Minimum 2+ years in market research, analysis, product management (preferably in durables), or a related business unit.
  • Industry Knowledge: Strong interest in technology products and market trends.
  • Communication Skills: Excellent English proficiency with strong presentation, client engagement, and interpersonal skills.
  • Analytical & Organizational Abilities:
    • Strong analytical mindset with keen attention to detail.
    • Ability to prioritize tasks and manage workloads effectively.
  • Collaboration & Proactiveness:
    • Proactive approach in working with cross-functional teams.
    • Open-minded, team-oriented, and eager to learn.

Additional Information

This role is based in Sydney; candidates must be located in Sydney.

Our Benefits

  • Flexible working environment
  • Volunteer time off
  • LinkedIn Learning
  • Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

For more information, visit NIQ.com

Want to keep up with our latest updates?

Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion

#J-18808-Ljbffr

  • Customer Success Specialist

    1 week ago

    Sydney, New South Wales, Australia ClickView Full time

    This is a Customer Success Specialist role with one of the leading companies in AU right now -- ClickView -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off.More About the Role at ClickView ## **Description** - Join a worldwide leading educational video company to drive relationships and enhance...

  • Customer Success Specialist

    6 hours ago

    Sydney, New South Wales, Australia Phocas Software Full time

    As a Customer Success Specialist at Phocas Software, you will play a pivotal role in ensuring our clients derive maximum value from their investment in our software.Your primary objective will be to retain existing clients, turn them into loyal advocates for Phocas, and proactively identify opportunities for further revenue growth within our existing...

  • Customer Success Specialist

    4 days ago

    Sydney, New South Wales, Australia Shift Full time

    At Shift, we're business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.We believe Australian businesses are the driving force behind our economy and are core to our communities. That's why our business expertise, focus on relationships, and market-leading...

  • Customer Success Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Quandoo UK Ltd. Full time

    Interested in working for a global SaaS provider in the hospo tech space? Quandoo is looking for a tenacious and results-driven customer success specialist to join the teamQuandoo's mission is to improve the way hospitality venues connect with diners in the digital world. Through our marketplace and extensive booking network, we are helping businesses build...

  • Customer Success Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Quandoo GmbH Full time

    Company DescriptionInterested in working for a global SaaS provider in the hospo tech space? Quandoo is looking for a tenacious and results-driven customer success specialist to join the teamQuandoo's mission is to improve the way hospitality venues connect with diners in the digital world. Through our marketplace and extensive booking network, we are...

  • Customer Success Specialist

    2 days ago

    Sydney, New South Wales, Australia Quandoo UK Ltd. Full time

    Interested in working for a global SaaS provider in the hospo tech space? Quandoo is looking for a tenacious and results-driven customer success specialist to join the teamQuandoo's mission is to improve the way hospitality venues connect with diners in the digital world. Through our marketplace and extensive booking network, we are helping businesses build...

  • Customer Onboarding and Success Specialist

    4 days ago

    Sydney, New South Wales, Australia Instant Full time

    As a key member of our customer success team, you will play a critical role in ensuring our customers achieve rapid activation, high retention and satisfaction, revenue expansion, and data-driven impact. As a Customer Onboarding and Success Specialist, you will be responsible for guiding customers through the onboarding process, ensuring they see value...

  • Customer Success Specialist

    2 days ago

    Sydney, New South Wales, Australia Creative Activation Full time

    About UsUnlocking Growth in the Independent Grocery SectorCreative Activation is an innovative specialist driving sales growth and fostering meaningful customer engagement. We partner with renowned global brands, leveraging our expertise to deliver exceptional results.The OpportunityWe seek a dynamic Key Account Manager to manage key accounts within the...

  • Customer Success Specialist

    4 days ago

    Sydney, New South Wales, Australia Branch Full time

    About Us">At Branch, we're dedicated to providing cutting-edge mobile SaaS solutions for growth-driven teams. Our platform helps businesses maximize the value of their evolving digital strategies by offering a seamless experience across paid and organic channels, online and offline.We believe in empowering our customers with accurate mobile measurement and...

  • Ecommerce Customer Success Specialist

    4 days ago

    Sydney, New South Wales, Australia Yotpo Full time

    About YotpoYotpo is a leading e-commerce company that helps brands deliver cutting-edge technology to set new standards in the industry. Our teams spread across the globe are working together to drive customer growth and satisfaction.About the RoleWe're looking for a dynamic and versatile client-facing professional to join our team as an Ecommerce Customer...

  • Customer Success and Partnership Specialist

    1 week ago

    Sydney, New South Wales, Australia AUSTRALIA PEO PTY LIMITED Full time

    **Job Overview**We are looking for a highly skilled and results-driven Customer Success and Partnership Specialist to join our team in Australia. As a key member of our APAC team, you will play a pivotal role in driving new business opportunities, building successful partnerships, and supporting our customers locally.The ideal candidate will have a strong...

  • Customer Success Professional

    9 hours ago

    Sydney, New South Wales, Australia Napier Technologies Limited. Full time

    Job OverviewNapier Technologies Limited is a cutting-edge financial crime compliance technology specialist, leveraging AI to transform compliance into a competitive edge.We are seeking a highly skilled Customer Success Manager to drive customer success across our existing APAC accounts, spanning Banking, Payment Providers, Fintech, Superannuation, Insurance,...

  • Customer Success Representative

    4 days ago

    Sydney, New South Wales, Australia News Corporation Full time

    Your Key Responsibilities">">Manage and maintain relationships with customers across various channels, ensuring their needs are met and exceeded.">Identify customer needs and growth opportunities, engaging relevant stakeholders to action.">Grow revenue through product upgrades and maintain 100% product retention.">Drive product and feature usage through...

  • Customer Success Specialist

    2 days ago

    Sydney, New South Wales, Australia Elsevier Full time

    About the RoleThe Customer Success Consultant (SME)—Analytical Products will be responsible for providing deeper expertise and consultative support for Elsevier customers through partnership with the Customer Success Manager (CSM) in alignment with the post sales customer journey.Key ResponsibilitiesCoordinate with the CSMs and Training teams for...

  • Customer Success Specialist

    7 days ago

    Sydney, New South Wales, Australia Elsevier Full time

    Job OverviewWe are seeking a highly skilled Customer Success Consultant to join our team. This role will be responsible for providing deeper expertise and consultative support for Elsevier customers.Key ResponsibilitiesC coordinate with the Customer Success Manager (CSM) and Training teams for successful adoption, configuration, and deployment of Software...

  • Customer Success Specialist

    6 days ago

    Sydney, New South Wales, Australia RELX Full time

    About the RoleThe Customer Success Consultant (SME) - Analytical Solutions will provide deeper expertise and consultative support for Elsevier customers through partnership with the Customer Success Manager (CSM) in alignment with the post-sales customer journey.The team of CSCs will provide over-and-above solutioning, advisory, domain expertise, and thought...

  • Customer Success Strategist

    2 hours ago

    Sydney, New South Wales, Australia Telstra Full time

    About the RoleTelstra Enterprise – Customer Success & Sales is a team that helps Telstra's customers achieve their business goals by providing them with the right products, services, and support. As a Client Partner, you will play an integral role in unlocking the potential of business opportunities across the nation.You will partner with a number of...

  • Customer Success Specialist

    4 days ago

    Sydney, New South Wales, Australia NielsenIQ Full time

    Job DescriptionOur Customer Success Specialist (Market Insights) are responsible to:Act as strategic partners to our clientsBe an innovation agent. Drive change for faster reaction to changing market requirementsBe an expert in the market they serviceExternalEnsures effective and efficient client training and onboarding of new customersEducates customers...

  • Customer Success Partnership Specialist

    2 days ago

    Sydney, New South Wales, Australia Insider Part time

    At Insider, we're shaping the future of customer experiences. As a Customer Success Manager, you'll be the face of our company to our clients, bridging their needs and our technology.We're looking for someone who can help our clients understand their needs and which of our features and products best match their goals and expectations. You'll ensure our...

  • Customer Success Advocate

    7 days ago

    Sydney, New South Wales, Australia Karbon Full time

    About This RoleWe are looking for a highly skilled Senior Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer experiences through technical support and training on the Karbon platform.The successful candidate will have a strong background in customer service,...