B2B Account Representative

3 weeks ago

Sydney, New South Wales, Australia IKEA Full time
Overview

Join to apply for the B2B Account Representative role at IKEA.

Benefits
  • 5 weeks' Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
  • 24/7 access to our Employee Assistance Program for health and wellbeing support
  • 15% Co-worker discount
  • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
  • Co-worker uniform provided
  • Free Co-worker parking
  • Bonus programme (where eligible)
  • Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
  • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
Additional Information
  • Position type: Permanent, full-time (Hybrid)
  • Internal job title: IKEA Business Field Sales Specialist
  • Work location: Customer Service Centre (RCMP), Tempe NSW
  • Working hours: 9:00am – 5:00pm Monday to Friday, occasional after-hours to attend events
  • Pre-employment checks: final candidate will be required to complete a pre-employment check, including a National Police Check and Working with Children Check (WWCC)
  • Mobility: a valid driver\'s license is required for customer visits, trade shows and other events
As B2B Account Representative you are or have
  • Broad knowledge of the B2B market landscape, especially in SMB segments
  • Strong understanding of sales processes, customer behaviours (online and offline), and market dynamics
  • Results-driven mindset with a focus on achieving and exceeding targets
  • Proficiency in preparing proposals and presentations
  • Excellent communication and relationship-building skills – you're a natural connector
  • Ability to prioritise, make decisions quickly, and follow through with impact
  • A collaborative mindset and the ability to influence across teams and functions
About this work area

As B2B Account Representative you'll play a key role in growing our B2B customer base. Your responsibilities will include, but are not limited to:

  • Drive new business acquisition and direct sales through outbound engagement with small-medium business (SMB) customers
  • Be the key point of contact for your customer portfolio, ensuring a seamless and satisfying customer journey
  • Collaborate with cross-functional teams to deliver timely, high-quality solutions that meet customer needs
  • Analyse market trends, customer insights, and competitor activity to inform sales strategies and tactics
  • Facilitate negotiations and support contract finalisation in collaboration with legal and internal stakeholders
  • Represent IKEA at trade shows and industry events, staying connected to market trends and identifying new opportunities for growth
  • Ensure high levels of customer satisfaction and long-term relationship building
Our culture and values

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world. We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential.

We need people like you

At IKEA, work is so much more than a job. Come join us


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