Senior Product Owner

Senior Product Owner / Technical Delivery Lead – Freight Management

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We are seeking a highly motivated and hands-on Senior Product Owner & Delivery Lead to own, drive, and continuously improve our newly built Freight Management System through full customer rollouts, integrations, feature development, and operational support.

This is not just a coordination role you will be personally responsible for analysing requirements, leading Agile delivery, managing a small team, and continuously solutioning and improving the platform.

You will work directly with company Directors, managing a dynamic product roadmap, leading rollout initiatives, solving complex business problems creatively, and ensuring the platform evolves alongside business needs.

You'll be well-supported by a collaborative leadership team that values initiative, open communication, and continuous improvement giving you the runway to make real impact and grow your career.

Key Responsibilities:

Product Ownership (Hands-On):

Own the end-to-end product lifecycle: from discovery and requirement gathering to testing, release, and post-launch support.

Write detailed user stories, acceptance criteria, process maps, and business requirement documents.

Full Rollout & Delivery Management:

Lead phased rollouts and upgrades, ensuring seamless delivery across multiple customers.

Plan rollout strategies, manage dependencies, prepare change management plans, and ensure user readiness.

Agile & Delivery Leadership:

Manage sprints, backlogs, and Agile ceremonies (daily standups, sprint planning, retrospectives) via JIRA.

Oversee delivery timelines, team workload, and system release plans.

Solution Thinking:

Think creatively to solve business challenges, redesign processes, and drive platform innovation.

Proactively propose solutions when requirements are ambiguous or evolving.

Team Management:

Manage and mentor a small delivery team (Support Analysts, Testers).

Set clear goals, coordinate work allocation, and ensure high delivery standards.

Stakeholder / Client Engagement:

Engage directly with Directors, Business Leaders, and Users to shape priorities and roadmap evolution.

Build strong relationships with cross-functional teams including Tech, Operations, and Customer Support.

Identify inefficiencies, propose and implement actionable improvements.

Champion user feedback and advocate for an outstanding user experience.

Operational Ownership:

Manage integrations with third-party systems (APIs, EDIs).

Triage and prioritise bugs, user issues, and system improvements.

Who You Are:

7+ years' experience in Product Ownership, Agile Delivery, Senior Business Analysis, or Platform Management roles.

Proven experience delivering full-cycle system rollouts and leading post-launch support.

Hands-on mindset: Comfortable doing analysis, solutioning, backlog management, and Agile delivery yourself.

Creative problem solver: Able to think outside the box to design solutions that solve complex business challenges.

JIRA expert: Skilled in backlog management, sprint planning, workflow setup, and Agile reporting.

Exceptional communicator: Comfortable engaging with both senior executives and technical teams.

Organised and execution-driven: Able to manage multiple priorities, mitigate risks, and drive initiatives through to completion.

Leadership qualities: Experience managing small to mid-sized delivery or support teams.

Self-starter with a strong sense of ownership.

Bonus Points if You Have:

Experience in logistics, freight, supply chain, SaaS, or ERP/FMS system environments.

Understanding of API-based and EDI integrations including proven analysis on working with a technical team to implement

Multi faceted experience i.e. have a background in hands-on Business Analysis and Agile Project Management

Why Join Us?

Drive a Critical Platform: You will play a key role in managing and evolving our Freight Management System helping to shape its future and ongoing improvements.

Make a Real Impact: Your work will directly influence key business operations, customer satisfaction, and business growth.

Career Growth & Visibility: You will work directly with company Directors, gaining senior leadership exposure and influence.

Autonomy & Responsibility: You'll be trusted to drive initiatives, solve problems creatively, and make decisions that matter.

Dynamic, Supportive Environment: Join a small, agile team that values action, innovation, and accountability with leadership that backs your ideas and execution.

Competitive Salary Package: Attractive remuneration, development and expanded leadership responsibilities.

Continuous Learning: Be exposed to integrations, Agile product delivery, business analysis, stakeholder management, and solution design all in one role.

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Your application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a Technical Delivery Lead? How many years' experience do you have with change management?

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