March 2025 Introduction to Contact Centre Management

The March 2025 Introduction to Contact Centre Management course will be held online on two consecutive days from 13:00 to 16:00 AEDT each day.This course is available publicly or privately, with the ability to tailor content to meet the needs of your business.Course DetailsCourse duration: 6 hours (2 x 3-hour sessions)Ticket price: $497 AUD ex GST per person

The Tech Support Essentials March 2025 class is delivered online on Tuesday, 25th of March, between 09:30 and 12:30 AEDT (Melbourne, Australia).Price: $278.00 AUD ex GSTMarch 2025 Help Desk / Technical Support Customer Service Essentials CourseThe March 2025 Technical Support and Help Desk Customer Service Essentials course is a high-impact, 3-hour session...

This course provides an overview of fundamental contact centre management skills that can be immediately applied to any contact centre to improve efficiency and service.The trainer, Justin Tippett, has over 30 years of experience in the contact centre and customer experience industry and is one of the most recognized contact centre leaders in Australia.About...

The Introduction to Contact Centre Management course is designed for new and existing Team Leaders or Managers who wish to develop the fundamental skills and awareness required to manage a best-practice contact centre environment.Explore current trends in contact centresUnderstand the difference between CX and customer serviceLearn about changing customer...

The Customer Service Phone Essentials (March 2025 class) is held online on Wednesday, 26th of March 2025, between 09:30 and 12:30 AEDT (Melbourne, Australia).Cost: $278.00 AUD ex GSTCourse Rating: 4.8/5.0 from 24 customer reviewsThe Phone Customer Service Essentials training course is designed to provide your employees with professional customer service...

Are you a dynamic leader with a passion for driving team success and delivering exceptional customer service? Our client is looking for a Contact Centre Manager to lead, support, and inspire a team to achieve outstanding results.Key Responsibilities: Team Leadership: Manage and mentor Team Leaders and phone-based staff to meet productivity and quality...

At Telstra Health we believe health technology has the potential to be the great enabler for transforming the way healthcare is delivered.With the backing of our parent company Telstra, we're all about combining technology and innovation to deliver significant, scalable solutions for improving patient and clinician experiences and health outcomes.Join us in...

At Telstra Health we believe health technology has the potential to be the great enabler for transforming the way healthcare is delivered. With the backing of our parent company Telstra, we're all about combining technology and innovation to deliver significant, scalable solutions for improving patient and clinician experiences and health outcomes. Join us...

This course is designed to equip participants with the skills and knowledge required to manage a contact centre effectively.You will learn how to explore current trends in contact centres, understand the difference between CX and customer service, and learn about changing customer preferences.Key TakeawaysDevelop the skills and awareness required to manage a...

The role of a contact centre team leader is multifaceted, requiring a unique blend of leadership skills, technical expertise, and emotional intelligence. As the frontline representatives of an organisation, contact centre agents have a direct impact on customer satisfaction, loyalty, and efficiency.This course is designed to equip supervisors and quality...

Contact Centre Manager RoleThe Contact Centre Manager oversees the daily operations of the team, ensuring efficient data processing and high-quality customer interactions. This involves managing staff, improving processes, and ensuring compliance with organisational and regulatory standards, while fostering a positive and collaborative work environment.Key...

In this pivotal role, you will be an integral part of the CBUS portfolio, driving excellence at 447 Collins Street.Working closely with the building management team, you will have a significant impact on tenant satisfaction and overall building operations.The introduction of the new building management team from Knight Frank offers a chance to reimagine the...

Job DescriptionThe Customer Experience Optimiser is responsible for designing and implementing workforce management strategies that drive business results. This role requires a strong understanding of contact centre operations, analytics, and stakeholder management. As a key member of our team, you will contribute to the development of strategic plans,...

Contact Centre ConsultantVIC, Remote Working Location (Work from home)Exciting opportunity to be part of an amazing work cultureFlexible working location and hoursSupportive environment with loads of employee benefitsBelgravia's customer care team is looking for passionate Contact Centre Consultants in our Tourism department.The RoleTo provide support to our...

This senior-level position at 447 Collins Street requires a highly skilled and experienced hospitality professional to lead the concierge team.Working closely with the building management team, you will be responsible for developing and implementing strategies to enhance building operations and deliver exceptional customer service to tenants and visitors.The...

The Acxpa Contact Centre Coaching PRO Course is designed to enhance contact centre performance and employee engagement.Course Objectives:To equip leaders with the necessary skills to foster a strong coaching culture that drives results.Course Content:Understanding Effective Coaching: Exploration of different coaching types and key requirements.Customer...

In today's competitive contact centre landscape, the ability to attract and retain top talent is crucial for success. As a supervisor or quality assurance professional, you play a vital role in driving business growth through your team's efforts.This course is designed to help you develop the skills and knowledge necessary to effectively assess and coach...

The Contact Centre Coaching PRO Course is designed to enhance employee engagement and improve contact centre performance.Effective coaching is crucial for ensuring contact centre employees perform at their best. Many Team Leaders transition from phone roles without receiving training in coaching skills. This course aims to equip them with the necessary...

In today's fast-paced contact centre environment, effective coaching is crucial for driving performance and enhancing employee engagement.Why Coaching Matters:A well-trained coach can make a significant difference in team performance and overall customer satisfaction.Course Structure:The Acxpa Contact Centre Coaching PRO Course consists of 3 x 3-Hour...

The Acxpa Contact Centre Coaching PRO Course provides a comprehensive framework for developing coaching skills and creating a high-performance contact centre team.Course Highlights:Interactive coaching simulations, practical exercises, and opportunities to learn from experienced coaches.What You Will Learn:Coaching Models and Techniques: Understanding...