Coaching Excellence in Contact Centre Teams

The Acxpa Contact Centre Coaching PRO Course provides a comprehensive framework for developing coaching skills and creating a high-performance contact centre team.Course Highlights:Interactive coaching simulations, practical exercises, and opportunities to learn from experienced coaches.What You Will Learn:Coaching Models and Techniques: Understanding...

The role of a contact centre team leader is multifaceted, requiring a unique blend of leadership skills, technical expertise, and emotional intelligence. As the frontline representatives of an organisation, contact centre agents have a direct impact on customer satisfaction, loyalty, and efficiency.This course is designed to equip supervisors and quality...

The Acxpa Contact Centre Coaching PRO Course is designed to enhance contact centre performance and employee engagement.Course Objectives:To equip leaders with the necessary skills to foster a strong coaching culture that drives results.Course Content:Understanding Effective Coaching: Exploration of different coaching types and key requirements.Customer...

In today's fast-paced contact centre environment, effective coaching is crucial for driving performance and enhancing employee engagement.Why Coaching Matters:A well-trained coach can make a significant difference in team performance and overall customer satisfaction.Course Structure:The Acxpa Contact Centre Coaching PRO Course consists of 3 x 3-Hour...

The Contact Centre Coaching PRO Course (July 2024) is designed to improve contact centre performance and enhance employee engagement.Effective coaching is essential for ensuring contact centre employees perform at their best. Many Team Leaders transition from phone roles without receiving training in coaching skills. This course aims to equip them with the...

The Contact Centre Coaching PRO Course (July 2024) is designed to improve contact centre performance and enhance employee engagement.Effective coaching is essential for ensuring contact centre employees perform at their best. Many Team Leaders transition from phone roles without receiving training in coaching skills. This course aims to equip them with the...

About the RoleWe are seeking an experienced Contact Centre Manager to lead a team of 15+ consultants and drive sales performance. As our ideal candidate, you will have a track record of driving sales accountability performance and be accountable for instilling a positive sales-driven culture within the contact centre.

As a Strategic Operations Manager at Acxpa, you will have the opportunity to equip yourself with global best-practice contact centre management skills. This comprehensive course is designed for individuals who want to understand the fundamentals that apply to all inbound contact centres.Key TakeawaysYou will learn how to implement a customer service vision,...

Are you a dynamic leader with a passion for driving team success and delivering exceptional customer service? Our client is looking for a Contact Centre Manager to lead, support, and inspire a team to achieve outstanding results.Key Responsibilities: Team Leadership: Manage and mentor Team Leaders and phone-based staff to meet productivity and quality...

The How to Assess and Coach Contact Centre Agent Performance May 2024 training course is designed for frontline employees (aka contact centre agents or call centre agents) who represent the organisation to its customers. Their handling of customer contacts can significantly impact satisfaction, loyalty, and efficiencies.It's the responsibility of the...

The Contact Centre Coaching PRO Course is designed to enhance employee engagement and improve contact centre performance.Effective coaching is crucial for ensuring contact centre employees perform at their best. Many Team Leaders transition from phone roles without receiving training in coaching skills. This course aims to equip them with the necessary...

Foster a Strong Coaching Culture in Your Contact CentreCoaching is a vital component of contact centre success. It enhances employee engagement, improves performance, and drives results. In this course, you will learn how to develop effective coaching skills and create a positive impact on your team.Course Outline:Module 1: Coaching Fundamentals –...

In today's fast-paced contact centre environment, the ability to measure and improve performance is crucial for success. As a supervisor or quality assurance professional, you play a vital role in driving business growth through your team's efforts.This course is designed to help you develop the skills and knowledge necessary to effectively assess and coach...

At the Australia and New Zealand Banking Group Limited, we're shaping a world where people and communities thrive. Our Operational Performance Delivery team in the Contact Centre is looking for an expert to join our ranks.About the RoleThis role involves applying your expertise in contact centre operations and telephony systems to design, implement, and...

Select how often (in days) to receive an alert:In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we – through our core business brands...

Job Description:We are looking for a skilled Contact Centre Officer to join our team. As a Contact Centre Officer, you will be responsible for handling customer inquiries, providing product information, and resolving customer complaints in a timely and professional manner.Handle customer inquiries via phone, email, or in-person.Provide accurate and...

The Introduction to Contact Centre Management course is designed for new and existing Team Leaders or Managers who wish to develop the fundamental skills and awareness required to manage a best-practice contact centre environment.Explore current trends in contact centresUnderstand the difference between CX and customer serviceLearn about changing customer...

March 2025 Contact Centre Management FundamentalsThe Contact Centre Management Fundamentals March 2025 course will be delivered online/virtually via Zoom from the 18th to 21st of March 2025 from 12:30 to 16:30 AEDT (Melbourne, Australia) each day.Cost: $1,897.00 AUD ex GSTThe Contact Centre Management Fundamentals course has an average rating of 5.0 out of 5...

At Telstra Health we believe health technology has the potential to be the great enabler for transforming the way healthcare is delivered.With the backing of our parent company Telstra, we're all about combining technology and innovation to deliver significant, scalable solutions for improving patient and clinician experiences and health outcomes.Join us in...

At Telstra Health we believe health technology has the potential to be the great enabler for transforming the way healthcare is delivered. With the backing of our parent company Telstra, we're all about combining technology and innovation to deliver significant, scalable solutions for improving patient and clinician experiences and health outcomes. Join us...