Contact Centre Consultant

About the RoleWe are seeking an experienced Contact Centre Manager to lead a team of 15+ consultants and drive sales performance. As our ideal candidate, you will have a track record of driving sales accountability performance and be accountable for instilling a positive sales-driven culture within the contact centre.

As a Strategic Operations Manager at Acxpa, you will have the opportunity to equip yourself with global best-practice contact centre management skills. This comprehensive course is designed for individuals who want to understand the fundamentals that apply to all inbound contact centres.Key TakeawaysYou will learn how to implement a customer service vision,...

Are you a dynamic leader with a passion for driving team success and delivering exceptional customer service? Our client is looking for a Contact Centre Manager to lead, support, and inspire a team to achieve outstanding results.Key Responsibilities: Team Leadership: Manage and mentor Team Leaders and phone-based staff to meet productivity and quality...

Select how often (in days) to receive an alert:In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we – through our core business brands...

At the Australia and New Zealand Banking Group Limited, we're shaping a world where people and communities thrive. Our Operational Performance Delivery team in the Contact Centre is looking for an expert to join our ranks.About the RoleThis role involves applying your expertise in contact centre operations and telephony systems to design, implement, and...

Job Description:We are looking for a skilled Contact Centre Officer to join our team. As a Contact Centre Officer, you will be responsible for handling customer inquiries, providing product information, and resolving customer complaints in a timely and professional manner.Handle customer inquiries via phone, email, or in-person.Provide accurate and...

CitiPower and Powercor Australia is seeking experienced Contact Centre Advisors to join our team in Bendigo. As a key member of our contact centre team, you will be responsible for providing exceptional customer service and resolving faults in a timely and professional manner.You will work in a fast-paced environment, handling a high volume of calls and...

March 2025 Contact Centre Management FundamentalsThe Contact Centre Management Fundamentals March 2025 course will be delivered online/virtually via Zoom from the 18th to 21st of March 2025 from 12:30 to 16:30 AEDT (Melbourne, Australia) each day.Cost: $1,897.00 AUD ex GSTThe Contact Centre Management Fundamentals course has an average rating of 5.0 out of 5...

At Telstra Health we believe health technology has the potential to be the great enabler for transforming the way healthcare is delivered.With the backing of our parent company Telstra, we're all about combining technology and innovation to deliver significant, scalable solutions for improving patient and clinician experiences and health outcomes.Join us in...

At Telstra Health we believe health technology has the potential to be the great enabler for transforming the way healthcare is delivered. With the backing of our parent company Telstra, we're all about combining technology and innovation to deliver significant, scalable solutions for improving patient and clinician experiences and health outcomes. Join us...

At Telstra Health we believe health technology has the potential to be the great enabler for transforming the way healthcare is delivered. With the backing of our parent company Telstra, we're all about combining technology and innovation to deliver significant, scalable solutions for improving patient and clinician experiences and health outcomes.Join us in...

About the RoleThis is an exciting opportunity for a Contact Centre Experience Lead to join our customer success team at QPC Australia. As a trusted advisor, you will work closely with key stakeholders to help them optimise platform performance, drive adoption, and identify opportunities for continuous improvement.You will be responsible for developing a deep...

The role of a contact centre team leader is multifaceted, requiring a unique blend of leadership skills, technical expertise, and emotional intelligence. As the frontline representatives of an organisation, contact centre agents have a direct impact on customer satisfaction, loyalty, and efficiency.This course is designed to equip supervisors and quality...

The Acxpa Contact Centre Coaching PRO Course is designed to enhance contact centre performance and employee engagement.Course Objectives:To equip leaders with the necessary skills to foster a strong coaching culture that drives results.Course Content:Understanding Effective Coaching: Exploration of different coaching types and key requirements.Customer...

March 2025 Introduction to Contact Centre Management The Introduction to Contact Centre Management March 2025 class will be held online on the 26th and 27th of March 2025 from 13:00 to 16:00 AEDT each day (Melbourne, Australia). Price: $497.00 AUD ex GST March 2025 Introduction to Contact Centre Management Training Course This Introduction to...

Job DescriptionWe are seeking a highly skilled Cloud Contact Centre Solution Manager to join our team at QPC Australia. As a key member of our customer success team, you will be responsible for managing and supporting existing enterprise customers, ensuring they achieve maximum value from their contact centre platform.The ideal candidate will have proven...

In today's fast-paced contact centre environment, effective coaching is crucial for driving performance and enhancing employee engagement.Why Coaching Matters:A well-trained coach can make a significant difference in team performance and overall customer satisfaction.Course Structure:The Acxpa Contact Centre Coaching PRO Course consists of 3 x 3-Hour...

In today's competitive contact centre landscape, the ability to attract and retain top talent is crucial for success. As a supervisor or quality assurance professional, you play a vital role in driving business growth through your team's efforts.This course is designed to help you develop the skills and knowledge necessary to effectively assess and coach...

The Acxpa Contact Centre Coaching PRO Course provides a comprehensive framework for developing coaching skills and creating a high-performance contact centre team.Course Highlights:Interactive coaching simulations, practical exercises, and opportunities to learn from experienced coaches.What You Will Learn:Coaching Models and Techniques: Understanding...

The RoleThis Channel Performance Analyst position offers an exciting opportunity to work in our Operational Performance Delivery team, where you will apply your expertise in contact centre operations and telephony systems to optimize channel performance.You will design, implement, and optimize inbound and outbound routing strategies, collaborating with...