Customer Service Officer

6 days ago

Brisbane, Queensland, Australia Medilaw Full time
Company Description

MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support. Additionally, Medilaw is an established premier international provider of independent medical opinions and specialist services, serving insurers, private and government employers, self-insured companies, and the legal profession.

We are seeking an enthusiastic and driven Customer Services Officer with prior experience as medical practice receptionist/administration or skilled customer service administrators with contact center experience who might be seeking a change.

Job Description
Responsibilities will include but are not limited to:
  1. Liaising with customers to plan and implement agreed services.
  2. Scheduling of appointments.
  3. Maintaining busy inboxes, with queries, appointments, and non-appointment services.
  4. Providing administrative and operational support to consultant practitioners.
  5. Providing information and advice to customers, or prospective customers.
  6. Undertaking other tasks assigned to the Customer Services team and supporting the greater team in general.
Qualifications
To be considered for this role you will have:
  1. Demonstrated the ability to provide excellent customer service.
  2. Excellent verbal, written and interpersonal communication skills.
  3. Demonstrated the ability to work independently and within a group environment.
  4. A personal approach which is enthusiastic, friendly and helpful.
  5. Strong prioritisation skills while maintaining a level of flexibility.
  6. Attention to detail is a must.
  7. Computer literacy, with proficiency in Microsoft Office (Word/Excel).
Medilaw offers an exciting and fast-paced team environment where client focus, team spirit, drive, and respect are key features. Ours is a growing business and opportunities abound for talented performers.

Additional Information
You are welcome here.
Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills, and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers, and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.
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