Support and Client Delivery Manager

At Bravura Solutions, collaboration, diversity, and excellence matter. We value your ideas, giving you room to be curious and innovate in an exciting, fast-paced, and flexible environment. We look for many different skills and abilities, as well as how you can add value to Bravura and our culture.

As a Global FinTech market leader and ASX listed company, Bravura is a trusted partner to over 350 leading financial services clients, delivering wealth management technology and products. We invest significantly in our technology hubs and innovation labs, which inspire and drive our creative, future-focused mindset. We take pride in developing cutting-edge, digital-first technology solutions that support our clients in achieving financial security and prosperity for their customers.

About The Role

Based out of our Sydney, Melbourne, or Adelaide office, the Support and Client Delivery Manager is responsible for ensuring effective processes and governance across Client Service. Reporting to the Head of Account Management, this role involves driving the delivery and support of critical services, enterprise applications, and tools within budget, time, scope, and quality expectations.

What You'll Do

1. Create and maintain the service strategy
2. Identify and execute opportunities to improve the efficiency and quality of helpdesk and support processes
3. Manage financials for all projects, including budget forecasting and P&L for a portfolio of clients
4. Coordinate resourcing, tracking, and managing activities and deliverables to achieve outcomes
5. Manage contract operations and financial performance, ensuring services meet client and supplier contract obligations within SLA and drive ongoing service optimization
6. Work closely with the Product Manager to define the product vision and with the Enterprise Architect to ensure alignment with technical and business strategies
7. Organize, equip, and assess the team's readiness to support business goals, identifying gaps and building plans accordingly
8. Support the Sales team in developing product specifications and quote activities
9. Maintain strong client relationships, improve client satisfaction, and align the service strategy with client needs
10. Coach and motivate service delivery managers and staff to enhance performance and end-user satisfaction

Unleash your potential

To succeed in this role, your background and experience should include:

1. 5+ years of experience in a similar role
2. Release management and build experience, understanding the impact of delivering complex software changes in a production environment
3. Experience in enterprise software implementations, business management, IT, systems integration consulting, and design
4. Proven ability to prioritize work effectively and make release content decisions, understanding client impacts and needs
5. Strong understanding of client support processes, tools, and metrics, with a commitment to success
6. Ability to manage, lead, inspire, and develop high-performing teams
7. Excellent interpersonal and communication skills, capable of building relationships and influencing stakeholders at all levels

Working at Bravura

Our people are the heart of our business. We strive to provide a rich employee experience and a robust framework for ongoing career development.

• Competitive salary and employee benefits scheme
• 2 paid volunteering days and various community initiatives
• Parental (including secondary) leave policy
• Flexible hybrid workplace supporting work-life balance
• Bravura Leave day to celebrate personal events
• Reward and recognition programs
• A friendly, social, and supportive global team that values diversity and delivery

What's next?

We make hiring decisions based on your experience, skills, and passion. Even if you don't match every listed skill or tick all the boxes, we encourage you to apply.

Interviews are primarily conducted virtually. If you require reasonable adjustments or wish to specify your pronouns, please let us know.

All final applicants will be asked to consent to a criminal record and background check. Having a criminal record does not automatically disqualify you; each application is considered on its merits.

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