Retail Officer

Join to apply for the Retail Officer role at Bundanon. Bundanon is an art museum embedded in a 1,000 hectare landscape in the Shoalhaven region of NSW. The organisation operates Bundanon properties as a centre for creative arts and education, supports arts practice, enables public access to the arts and to the landscape, and promotes creativity and learning in a unique cultural and natural setting. This is a part-time role to deliver the retail strategy and support the development of Bundanon's retail profile.

Role details

• Part-Time role – 22.05 hours per week (3 days)
• Award: Australian Government Industry Award 2016
• Classification: AGIA Level 6
• Salary: Minimum base salary - $75,228 per annum plus superannuation
• Standard days: Tuesday, Wednesday, Thursday

• Retail Operations & Development: Implement Bundanon's Retail Strategy to achieve objectives and revenue targets across three outlets and the online shop; manage pricing, product information, and images for the POS system; ensure smooth data transition during POS implementation; maintain accurate inventory records and coordinate stocktakes with Finance.
• Process Improvement: Introduce efficient processes for sales and stock management; provide basic training for front-of-house staff on POS functions and retail processes; ensure retail spaces reflect Bundanon's brand and visitor experience standards; contribute to product development, sourcing, pricing and supplier liaison to align with exhibitions and brand standards.
• Online Retail Development: Manage the online shop with accurate product listings and descriptions; work with Marketing to integrate online campaigns; monitor online sales and report trends; coordinate with Finance for order fulfilment, payments, and stock control; develop initiatives to grow Bundanon's online customer base.
• Coordination & Project Management: Assist with event merchandise sales and front-of-house duties; liaise with internal teams and external stakeholders; maintain project documentation and timelines; implement POS, inventory and stock management systems including an online store.
• Visitor Experience: Provide courteous customer service, ensure retail areas are welcoming and well-stocked, and respond to product and exhibition queries, referring to front-of-house staff as needed.

Essential

• Experience in retail operations, customer service or front-of-house roles, with knowledge of POS or inventory systems
• Experience in achieving KPIs, budgeting, sales and profitability to support retail growth
• Strong organisational skills and ability to prioritise tasks and meet deadlines
• High level of accuracy and attention to detail in data, stock and inventories
• Strong interpersonal and communication skills; ability to work with diverse stakeholders
• Proficiency with digital systems (e.g., Microsoft Office, Adobe Creative Suite, databases)
• Experience using POS or inventory management systems
• Understanding of visual merchandising and product development
• Understanding of budgeting and profitability in retail

Desirable

• Ability to work independently, show initiative and problem-solve in a dynamic environment
• Previous experience in the cultural, museum, or not-for-profit sector

Note: Our candidate profile is a guide. If you don't fit all criteria but believe the role is for you, we would like to hear from you.

Your application must include your resume/CV, a cover letter, and a statement addressing the selection criteria (combined).

Please submit your application by Sunday, 14 September 2025. Applications are encouraged via the job platforms where this role is advertised. Enquiries should be directed to Yashaan Aspi Cawasji, hr@bundanon.com.au (Human Resources Officer).

• Entry level

• Part-time

• Other

• Technology, Information and Media