Seasonal Retail Team Member

1 day ago

Wollongong, New South Wales, Australia Illawarra Mercury Full time
Seasonal Retail Team Member - Wollongong

At City Beach, our people are at the core of what we do, both our customers and our team. All are welcome under the City Beach roof, where value is placed on individual style, teamwork, authenticity, adaptability, and a desire to exceed expectations. We stock some of the world's biggest brands across surf, skate, streetwear, and fashion. Our stores connect customers to events, influencers, and trends, allowing them to live life on their terms. The role is to deliver an exceptional and memorable experience for customers during the seasonal Christmas period, with strong product knowledge, customer service, and the ability to offer solutions. The store should be a shoppable environment, neat and tidy, and set up for promotions and sales with the latest product stocked.

What you'll be doing
  • Providing a superior customer experience for each person who walks through our store.
  • Ensuring our stores are open and ready to be shopped by customers.
  • Managing stock movement, optimizing sales, filing and tidying the shopfloor, and setting up the store for promotions and sales.
  • Working with the store team to maintain high standards of store presentation.
  • Demonstrating strong product knowledge and researching and describing product features and benefits.
  • Recommending, selecting, and helping locate products based on customer needs.
  • Supporting the store leadership team with assigned tasks in line with departmental expectations.
  • Reporting safety hazards or concerns to management to ensure a safe place to work and shop.
What we're looking for
  • Previous experience in a customer-service role is desirable.
  • A strong focus on delivering outstanding customer service.
  • Ability to work in a fast-paced environment and multi-task to serve multiple customers.
  • An energetic and enthusiastic approach to store operations and a personable approach with customers.
Benefits
  • 30% team member discount for you, your friends and family.
  • Discounts on products and memberships through partnered programs (including access to an Employee Assistance Program).
  • 15% discount on Goodlife and Fitness First Gym memberships.
  • Discounts on Studio Pilates and City Cave.
  • Up to 15% off at Strike Bowling & Holey Moley.
  • Opportunities for career progression within Stores, Head Office, or Distribution Centre.
  • In-store competitions and sales incentives.
  • Gift cards for milestones and yearly anniversary certificates.
Company values

City Beach appreciates a diverse workforce and is committed to building an environment that respects, celebrates, and empowers individual differences. Everyone is treated with dignity and respect.


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