EL1 Assistant Director, Complaints Management Coordination

4 weeks ago

Canberra, ACT, Australia Comcare (Australian Government) Full time

The Complaints Management Coordination team is tasked with establishing and leading a coordinated complaints management model at Comcare. The team oversees and coordinates the implementation of comprehensive complaints management review recommendations. The team collaborates with diverse business areas to improve the way complaints are managed at Comcare and works to streamline complaint processes, improve complaints resolution and timeliness, and ensure that the complaints information contributes to continuous improvement across the organisation.

Overview of the Role

The Assistant Director, Complaints Management Coordination works closely with the Director, Complaints Management Coordination and across the business to implement the complaints management review recommendations. The Assistant Director leads the triage and coordination of responses to complex, multi-faceted complaints, preparation of reporting on complaints for the CEO, Executive and assists with the preparation of other complaint related reports and briefs as required.

The Assistant Director will also work collaboratively to develop and implement an enterprise-wide quality assurance framework for complaint management.

MandatoryQualifications and Experience

  • Demonstrated experience leading complaint or dispute resolution functions or teams
  • Demonstrated understanding of best practice in complaints management or dispute resolution.

Eligibility and Specific Conditions of Employment

  • Character clearance (Australian Criminal History Check).
  • Employee Health Declaration.
  • Six months probationary period for new engagements.
  • Ability to obtain and maintain a Baseline Security Clearance.
  • Specific Conditions:
    • Some intra and interstate travel may be required on occasion, including overnight absences.

How to apply

Please review the Job Information Pack below and provide a statement of claims with your responses outlining what you could bring to this position including your skills, experience and knowledge relevant to the job specific capabilities and role (maximum 2 pages).

Please note: The vacancy closes at 11:59pm, Australian Eastern Daylight Time (Canberra, Melbourne, Sydney time). If you experience any issues with submitting your application, please contact recruitment@comcare.gov.au

#J-18808-Ljbffr

  • EL1 Assistant Director, Cyber Security Team

    2 weeks ago

    Canberra, ACT, Australia Commonwealth Treasury Full time

    EL1 Assistant Director, Cyber Security TeamJoin to apply for the EL1 Assistant Director, Cyber Security Team role at Commonwealth TreasuryEL1 Assistant Director, Cyber Security Team2 days ago Be among the first 25 applicantsJoin to apply for the EL1 Assistant Director, Cyber Security Team role at Commonwealth TreasuryGet AI-powered advice on this job and...

  • EL1, Assistant Director Finance

    4 weeks ago

    Canberra, ACT, Australia Calleo Full time

    About the companyOur client, an independent statutory agency of the Australian Government is seeking an EL1 Assistant Director, Finance. This is an opportunity to join a complex, challenging and rewarding program environment.About the roleThe Assistant Director, Finance supports strategic delivery across a transformation program, overseeing budget...

  • Assistant Director, Information Management, EL1, IMTS

    3 weeks ago

    Canberra, ACT, Australia ACCC Full time

    ACCC Canberra, Australian Capital Territory, AustraliaJoin or sign in to find your next jobJoin to apply for the Assistant Director, Information Management, EL1, IMTS (EA2025/138) role at ACCCACCC Canberra, Australian Capital Territory, Australia6 hours ago Be among the first 25 applicantsJoin to apply for the Assistant Director, Information Management, EL1,...

  • Assistant Director, Information Management, EL1, IMTS

    3 weeks ago

    Canberra, ACT, Australia ACCC Full time

    ACCC Canberra, Australian Capital Territory, AustraliaJoin or sign in to find your next jobJoin to apply for the Assistant Director, Information Management, EL1, IMTS (EA2025/138) role at ACCCACCC Canberra, Australian Capital Territory, Australia6 hours ago Be among the first 25 applicantsJoin to apply for the Assistant Director, Information Management, EL1,...

  • El1 Executive Officer

    4 weeks ago

    Canberra, ACT, Australia ClearCompany Full time

    About Jobs and Skills Australia Jobs and Skills Australia (JSA) is an Australian Government body which provides advice and data to the Government on every aspect of the jobs and skills system, to help all Australians realise their full skills potential.JSA advises on vocational and higher education, skills shortages and gaps, skilled migration and priority...

  • EL1 Executive Officer

    2 weeks ago

    Canberra, ACT, Australia ClearCompany Full time

    About Jobs and Skills AustraliaJobs and Skills Australia (JSA) is an Australian Government body which provides advice and data to the Government on every aspect of the jobs and skills system, to help all Australians realise their full skills potential.JSA advises on vocational and higher education, skills shortages and gaps, skilled migration and priority...

  • Frontline Operations Assistant Director

    2 weeks ago

    Canberra, ACT, Australia Australian Taxation Office Full time

    Frontline Operations Assistant Director (Affirmative measure – Aboriginal and Torres Strait Islander employment)Join to apply for the Frontline Operations Assistant Director (Affirmative measure – Aboriginal and Torres Strait Islander employment) role at Australian Taxation OfficeFrontline Operations Assistant Director (Affirmative measure – Aboriginal...

  • Frontline Operations Assistant Director

    2 weeks ago

    Canberra, ACT, Australia Australian Taxation Office Full time

    Frontline Operations Assistant Director (Affirmative measure – Aboriginal and Torres Strait Islander employment)Join to apply for the Frontline Operations Assistant Director (Affirmative measure – Aboriginal and Torres Strait Islander employment) role at Australian Taxation OfficeFrontline Operations Assistant Director (Affirmative measure – Aboriginal...

  • EL1 Assistant Director, Regulatory Practice and Standards Team

    4 weeks ago

    Canberra, ACT, Australia Commonwealth Treasury Full time

    SynopsisThe Compliance Branch is responsible for monitoring and enforcing compliance with Australia's foreign investment laws. Its role is to promote confidence in, and provide assurance of compliance with the foreign investment framework to the Australian Government and the community.The Compliance Branch does this through a range of activities which...

  • EL1 Assistant Director, Regulatory Practice and Standards Team

    4 weeks ago

    Canberra, ACT, Australia Commonwealth Treasury Full time

    SynopsisThe Compliance Branch is responsible for monitoring and enforcing compliance with Australia's foreign investment laws. Its role is to promote confidence in, and provide assurance of compliance with the foreign investment framework to the Australian Government and the community.The Compliance Branch does this through a range of activities which...