Operations Lead

4 weeks ago

Sydney, New South Wales, Australia CatholicCare Diocese Of Broken Bay Full time
About the Role

We are seeking a commercially minded Operations Lead - Counselling to oversee the day-to-day operations of our growing Counselling team, ensuring effective service delivery and operational efficiency while fostering a positive and collaborative culture. The role is newly created and permanent full-time, based at one of our Family Centers (Tuggerah, Waitara, Artarmon or Brookvale). The incumbent may bring expertise in areas such as child trauma, domestic and family violence, individual, couples and family counselling. The main objective is to provide supervision, mentoring, and operational support to staff while contributing to service excellence, driving best practice, supporting innovation, and promoting continuous improvement, and shaping the team8; s strategic direction.

Location options include Tuggerah, Waitara, Artarmon or Brookvale.

Key Responsibilities

  • Leadership and supervision
  • Staff development and wellbeing
  • Operational management
  • Service growth and innovation
  • Stakeholder engagement
  • Service excellence and strategic contribution

To be successful in this role, you will have

  • Tertiary qualification in Leadership, Community Services, Business Management or related discipline
  • Demonstrated experience in a similar leadership role, providing development whilst fostering engagement
  • Strong understanding of counselling service delivery models
  • Demonstrated commercial focus, including managing budgets, fee-for-service, NDIS, and other revenue streams
  • Excellent verbal and written communication skills, including stakeholder engagement and report writing
  • Business acumen with the ability to drive service growth, innovation and sustainability
  • A valid NSW Driver's Licence and insured vehicle

We are a safe, inclusive, and respectful employer. We value the unique perspectives of Aboriginal and Torres Strait Islander peoples and are committed to working alongside First Nations communities. We strongly encourage First Nations people to apply. We welcome applicants of all backgrounds, genders, faiths and diversity.

Why Join CatholicCare?
  • Salary packaging (salary sacrifice) for certain expenses
  • Fitness Passport program with discounted gym memberships
  • Training and development opportunities
  • Employee Assistance Program – free, confidential counselling and support
  • Bupa health discounts
  • Extra leave over Christmas
  • Awards and recognition for impact
  • Baby bonus for eligible primary carers

Questions? Please direct your query to recruitment@catholiccaredbb.org.au. We look forward to hearing from you.

Apply now. No recruitment agencies.


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