Customer Service Specialist

4 weeks ago


Melbourne, Victoria, Australia Programmed Facility Management Full time

2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Are you passionate about delivering excellent customer service and supporting a high-performing team? Our client is looking for a detail-oriented and proactive Customer Service Specialist to join their dynamic team in Port Melbourne.

Our client is seeking a key point of contact for their customers, you'll play a vital role in ensuring orders, enquiries and requests are handled efficiently and professionally, supporting both internal teams and external stakeholders in Port Melbourne. (Please note our client is moving to Truganina in the new year).

What You'll Be Doing

  • Accurately process customer orders and respond to sales enquiries via email and phone
  • Provide friendly and professional service to all customers and visitors
  • Resolve customer complaints, escalating where required
  • Coordinate with finance to monitor overdue accounts
  • Maintain accurate records of customer interactions and order transactions
  • Provide pricing information securely via email
  • Support event coordination and training sessions
  • Collaborate with internal departments and external sales staff

What We're Looking For
  • Experience in customer service or administration
  • Strong communication and problem-solving skills
  • High attention to detail and accurate data entry skills
  • Confident working with Microsoft Outlook, Excel, and internal systems
  • Friendly phone manner, patience, and empathy
  • Self-motivated with the ability to manage tasks independently or within a team
  • Organised, reliable, and solutions-focused

Why Join our Client?
  • Be part of a global company with a strong reputation in the building and construction industry
  • Supportive and collaborative workplace culture
  • Ongoing training and career development opportunities
  • Play a key role in delivering exceptional service to valued customers

How To Apply

If you meet the above criteria, please apply today For any queries, please contact Kayla Densley *************@persolkelly.com.au

Who are we

At PERSOLKELLY, our passion is - and always has been - putting you first.

We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.

We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

So it's over to you. If you would like to join our team, please APPLY now.

To learn more about working with PERSOLKELLY, we encourage you to visit our website.

Follow our LinkedIn page at linkedin.com/company/persolkelly for the latest updates and insights.Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionOther
  • IndustriesFacilities Services

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