Vice President of Operations

Job Title: Vice President of Operations

Location: Sydney, Australia

We are looking for a full-time (37.5 hours per week) Vice President of Operations who can support our growing Operations Department. As the Vice President of Operations, you will have a diverse and varied role. You'll collaborate with our global teams to support company initiatives and uncover innovative solutions, while taking a proactive approach to your day-to-day responsibilities.

• Hold accountability for the overall capability, performance and financial results of APAC operations.
• Build positive relationships with stakeholders and key contacts to gain mutual trust and to know, understand and anticipate Company needs and challenges.
• Partner with the Executive Team to gather and interpret Company strategics and proceed to impart and implement business strategy operationally.
• Lead and manage the Leadership Team to sustain capable and successful department leaders, and high-performing staff teams.
• Consult with support functions for awareness of positive or negative impacts on business operations.
• Provide strategic insight and guidance to the COO to maximise the TAG APAC regional mission.
• Define and guide department policy and communications to meet compliance and best practice guidelines, and adherence to industry standards and rules.
• Control costs and monitor P&L budgets for assigned divisions, with focus on revenue, overheads and profits. Contribute to the creation of annual Company forecasts and budgets.
• Drive the development and implementation of effective procedures and workflow processes to improve efficiency and productivity.
• Ensure an effective and quality service is delivered by all departments within positional remit.
• Collaborate with global counterparts to streamline and align business activities wherever possible.
• Devise and develop growth plans to strengthen sales and support initiatives for winning new business and retaining and growing client accounts to achieve margin targets.
• Continually review the travel industry, including suppliers, competitors and market conditions. Identify and react to potential opportunities and tactics, or threats and risks.
• Participate in beneficial internal and external training, conferences, familiarisations and networking.
• Expand, adopt and promote TAG policy both internally and externally as necessary.
• Produce reports or statistical analysis as required.
• Be a leader, coach and mentor to direct reports to facilitate the proper fulfilment of duties.
• Give clear direction and focus on job roles and responsibilities and set team and individual targets.
• Conduct regular 1:1s, cyclical appraisals, and set/review measurable KPIs.
• Recognise high performers for progression/succession and low performers for development/ performance management.
• Set training needs and source learning interventions to fill gaps and enhance knowledge and skills.
• Engage in recruitment and selection as appropriate.
• Continuously motivate, empower, support and encourage staff to raise employee engagement.
• Have awareness of any significant staffing matters and act accordingly.
• Exemplify TAG's reputation for high-quality service levels and always represent TAG with full professionalism
• Demonstrate a conscientious and constructive attitude and lead by example.
• Remain comprehensively knowledgeable and an expert in the Travel and Events industries.
• Liaise with all TAG offices and personnel for intercompany business activities.
• Perform other duties as may be assigned.

• Education to Degree level or higher in related field
• In lieu of education – equivalent combination of education and directly related experience
• Comprehensive working experience of a Travel Management Company (Entertainment, Corporate and Events industry advantageous)
• Solid and extensive knowledge on the APAC region
• Proven record of successfully managing multiple senior leaders in a fast-paced environment
• Management of divisional and regional P&L accounts, budgets and overheads
• Demonstrated success at positively influencing and improving business operations

• Competitive salary
• Hybrid Working
• Wellness/EAP programme
• Travel discounts

We are committed to offering an equal opportunity for all employees and applicants. To express your interest in the role, please send your updated CV/resume and a cover letter to HRAPAC@tag-group.com.