Marketing Automation Specialist

3 weeks ago

Melbourne, Victoria, Australia Jetstar Airways Full time
Overview

We're Jetstar. You may know us for our famous low fares, but did you also know that we've flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. We also operate a fleet of more than 80 aircraft, including state-of-the-art Airbus A320/21 NEO aircraft and the Airbus A320 family and Boeing 787-8s. Every day we enable more people to takeoff to more places, more often.

Impressive numbers? What's even more impressive is the team of extraordinary people taking off together day in day out, flight after flight. Our people are the real jet stars

Responsibilities
  • Managing our post booking customer lifecycle journey and building new automated cross channel campaigns across email, app push etc to enhance the customer experience
  • Assist with template creations working with HTML email assets and perform modifications where necessary.
  • Collaborate with our ancillary teams to coordinate and implement campaigns to drive ancillary revenue including end to end management of strategy, segmentation, technical execution, reporting and optimisation.
  • Be the subject matter expert in marketing and work with a wide variety of other additional internal stakeholders across digital, commercial systems, data teams and IT to implement campaigns and programs that drive incremental revenue and operational improvements.
  • In conjunction with the Digital Analyst, measure and report on all campaigns with the goal of continuously improving strategy and revenue generation.
  • Maintain systems and process to ensure best practices and data integrity.
Key Skills / Qualifications
  • Tertiary education in Business or IT, particularly in Marketing, Digital Marketing, Information Systems or relevant field.
  • 2+ years working across marketing automation platforms, customer lifecycle management or fast paced client environment.
  • Passion for quality control / attention to detail.
  • Exceptional problem-solving skills.
  • Understanding of technical languages including HTML, CSS, Liquid and SQL will be advantageous.
  • Experience with CRM marketing automation platforms such as Braze (preferred), Salesforce, Responsys.
  • Experience with reporting tools would be highly desirable (eg. PowerBI or Adobe Analytics).
Application Details

Applications close: Thursday 25th September 2025

Your Life At Jetstar

Live the travel dream: You and your nominated travel companions can takeoff more with our famous Qantas Group Staff Travel discount.

Make work feel like a holiday: Join a fun, driven team where work feels like a holiday. Our people take every opportunity to takeoff together and find ways to help their teammates soar.

There's a place for everyone at Jetstar: For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of. We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly. We welcome applications from anyone who wants to takeoff with us. If you have support or access requirements, just reach out and let us know what you need.

We're Jetstar. Let's takeoff together.

We can't wait to hear from you.


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