Senior Client Services Officer

Administrative Officer 5 - Remuneration Package Range $104,408 - $109,514

Delivery and Regional Priorities – Big Rivers

Katherine

Two full time vacancies are available, one fixed to 20/05/2027 and one fixed to 30/06/2026

Delivering high-quality public housing services and support to clients in the Big Rivers Region.

The Department of Housing, Local Government and Community Development (DHLGCD) in the Big Rivers Region is committed to fostering stronger and more interconnected communities in both urban and rural communities. By spearheading innovative housing solutions, supporting efficient local governance, and driving initiatives for social and economic resilience, the agency is dedicated to enhancing the well-being and opportunities of all Territorians in the region.

The Department is seeking candidates for two fixed-term positions to bolster the team in the Big Rivers Region.

• Senior Client Services Officer (AO5) fixed to the 20 May 2027
• Housing Case Officer (AO5) fixed to 30 June 2026.

Applicants will be assessed against both positions and offers of employment will be made by the Selection Panel based on the applicants' experience and suitability for the respective role.

As a Senior Client Services Officer, you provide a high level of customer service to clients within the Big Rivers Region seeking assistance with accommodation in public housing, requests for referrals to support services and information relating to public housing programs and financial assistance.

Your key duties include, managing public housing waitlists, profiling clients and allocating properties to maximise the provision of housing and minimise rent loss. Participating in the provision of advice issuing formal correspondence and accurately recording data on the Department's information system.

As a Housing Case Officer, you undertake activities related to key reform agendas and priorities across both remote and urban public housing portfolios with a primary focus on rent collection, rental arrears and debt management.

Your key duties include providing quality support and service to urban and remote public housing tenants, managing obligations under the Residential Tenancies Act and Housing Act, and coordinating property inspections, rent collections and payment arrangements.

To be successful, you will have a track record of working independently, confidentially and effectively in a service delivery environment, have well-developed written and verbal communication skills, including excellent interpersonal skills with the ability to engage effectively, build relationships and communicate sensitively and credibly with Aboriginal tenants, clients and stakeholders.

Working alongside a supportive and inspiring team, you will be rewarded with a competitive remuneration package consisting of; 12% superannuation, six weeks recreational and three weeks personal leave, up to 17.5% annual leave loading, 3 day paid shutdown over Christmas and the opportunity to further develop your career in the Northern Territory Public Sector.

Learn more about the Department

• https://dhlgcd.nt.gov.au/
• https://jointheterritory.nt.gov.au/work

Explore living in Katherine

• https://jointheterritory.nt.gov.au/
• https://jointheterritory.nt.gov.au/living-guides/katherine-and-surrounds
• https://jointheterritory.nt.gov.au//Big_Rivers_regional_guide.pdf

For further information about this vacancy please contact:

Bridgitte Atkinson, Regional Director on 08 8973 8560 or

bridgitte.atkinson@nt.gov.au

Quote vacancy number: 29267

Closing date: 23/09/2025

Applications should consist of a one page summary sheet, resume / CV and copies of relevant qualifications.

For a copy of the Job Description or to view career opportunities in the Northern Territory Government please visit https://jobs.nt.gov.au/Home/Search