Account Manager

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People & Culture (HR) Senior Advisor/Business Partner

The Company

Millennium Services Group is one of Australia's leading providers of Cleaning, Security and Facilities management services and has been providing exceptional outcomes since our inception in 2003.

We offer employees the latest technology, state of the art equipment and people solutions to create excellent working environments, working conditions and continual training and development to progress careers in our company.

We pride ourselves on the long-standing partnerships we have with clients, employees and our suppliers, which enables us to make places and spaces better for people every day. To find out more about our organisation visit www.millenniumsg.com.

The Role

You will be responsible for developing long-term relationships with your portfolio of assigned clients and employees as well as connecting with key business stakeholders. This role will be responsible for managing a large team of employees across a varied client base, liaising with the client at multiple levels, managing contract KPI's, deliverables, implementing site specific operational systems, procedures and ensuring a premium standard of delivery is achieved.

This role is ultimately responsible and accountable for the delivery of these services 24/7 within your portfolio of clients, with the assistance of an experienced Management team we will ensure the ongoing delivery onsite and drive continual improvement. In this role you will deliver success by:

• Using your industry knowledge to advise on best practices.
• Prepare and presenting reports, KPIs, and performance reviews.
• Implement and monitoring site safety, induction, and training programs.
• Conduct site inspections, audits, and implement service improvements.
• Managing budgets, labour costs, and financial performance of contracts.
• Prepare reports, proposals, and client presentations.
• Identify growth opportunities within existing accounts.

Requirements

• Minimum 3–5 years' experience in facilities management, retail cleaning, or related cleaning service industry.
• Proven track record in managing multiple client accounts/contracts simultaneously.
• Ability to build and maintain strong client relationships, ensuring high levels of satisfaction and service delivery.
• Experience in rostering, workforce allocation, and performance management.
• Knowledge of Modern Awards and Fair Work compliance (e.g., Cleaning Services Award 2025).
• Strong understanding of WHS legislation, risk management, and compliance obligations.
• Experience managing budgets, labour costs, and financial performance of contracts.
• Current NSW driver's license and ability to travel across sites.

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• IndustriesFacilities Services

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