Duty Manager

**Introduction**:
Join Our Team as a Duty Manager
Are you passionate about delivering exceptional customer experiences and ensuring a safe environment? Peninsula Leisure is seeking a dynamic and experienced Duty Manager to oversee the smooth operation of our facilities and lead our team to excellence.
- $40-$42 per hour (incl. 25% casual loading) + 11.5% super
- Flexible roster days & hours | Shifts ranging from 4:30am - 9:30pm
- Complimentary use of our award-winning facilities PARC & PINES
- Located in the heart of Frankston | Very close to public transport and the beach

About the Role
As a Duty Manager at Peninsula Leisure, you will play a pivotal role in the day-to-day operation of our two sites, PARC and PINES. You will provide high-level supervision and leadership, ensuring that all programs and services are delivered seamlessly. Your responsibilities will include:

- Ensuring compliance with Public Health and Wellbeing Regulations and GSPO's.
- Addressing member and guest needs or concerns to uphold exceptional customer service standards.
- Overseeing adherence to safety and operational guidelines.
- Ensuring that staff from all departments uphold high standards of performance and feel supported in their roles.
- Providing mentorship and guidance to ensure staff are motivated, well-trained, and aligned with our service goals.
- Responding to emergency situations, including managing minor to major injuries, conducting aquatic rescue incidents, and executing full Centre evacuations.

The remuneration for this position is in line with Level 7 of the Fitness Industry Award.
$40-$42 per hour (incl. 25-30% casual loading) + 11.5% super.
What We are Looking For
**To excel in this role, you will need**:

- Demonstrated leadership experience with the ability to lead by example and drive performance.
- Strong knowledge of the Guidelines for Safe Pool Operations and plant room operations.
- A keen focus on delivering outstanding customer experiences.
- Resilience and composure under pressure.
- Expertise in Risk Management and Occupational Health and Safety in a Leisure Centre environment.
- Effective time management and administrative skills.
- The ability to embody and promote Peninsula Leisure's values.

**Key Selection Criteria**:

- SISSS00133 Pool Lifeguard Certificate (Victoria)
- First Aid Certificate (HLTAID011)
- Working With Children Check
- Aquatic Technical Operator Certificate (Desirable)
- Chief Fire Warden Training (Desirable)

About Us
Peninsula Leisure (PL), a wholly owned subsidiary of Frankston City Council, is an industry leading organisation focused on reimagining community health and wellbeing experiences, currently through the management of Peninsula Aquatic Recreation Centre (PARC) and The Pines Forest Aquatic Centre (Pines) and Frankston Skate Park.
Peninsula Leisure has achieved significant milestones, maximising community activation, winning individual and facility awards, widely being recognised as delivering customer excellence through a value driven approach to leadership, and profits generating reinvestment in the facilities.
Peninsula Leisure employees receive excellent benefits including flexible working options, complimentary PARC/PINES membership (gym, group exercise and aquatic access), including a personalised assessment and development of gym program with our experienced personal trainers. You will also have access to a confidential Employee Assistance Program (EAP) and ongoing professional development opportunities.
We invite you to apply
If you are ready to step into a role where your leadership will make a real difference and you are committed to enhancing customer experiences and safety, we want to hear from you
Applications close on 11 October 2024