Growth & Engagement Coordinator

Growth & Engagement Coordinator
Description of the Organisation

ClearSky Allied Health is an innovative and thriving allied health and support coordination organisation operating out of Brisbane with clients across Southeast Queensland and, through telehealth, nation-wide. Our growing team represents over 150 years of experience across a variety of disciplines.

The quality of our work is reflected through a strong understanding of our purpose. We describe our purpose through ClearSky Allied Health's vision, mission, and values.

Vision

Our vision is that all people with disabilities are recognised for their contributions to society and are empowered to create their own futures.

Mission

Our mission is to be a leader in championing the unique value of our clients and to support their inclusion as part of their community.

Values

• Teamwork - We collaborate and support one another through genuine partnerships, leveraging our collective strengths and ideas to deliver the highest-quality care.
• Respect - We recognise and appreciate the unique abilities and strengths of others through courteous conduct and consideration for perspectives and boundaries.
• Honesty - We are always ethical, open, and truthful to deliver the best service and support for our clients and their families.
• Compassion - We deliver highest quality advice and support, sympathetic to the needs and aspirations of our clients leading their best life.
• Responsibility - We stand by our actions, decisions, and commitments in the best interests of our clients and partners.
• Excellence - We achieve success through innovation, tenacity, and leading practice, ensuring ClearSky achieves high performance and sustainability.

Description of the Job Role

The Growth & Engagement Coordinator is responsible for assisting in the development and implementation of strategies and plans to drive client acquisition, marketing, and enhance stakeholder engagement in ClearSky's allied health services across regions and sectors. This role will support the Growth & Engagement Manager in developing and maintaining effective key business relationships, which in return will create pathways for clients to enter ClearSky's lines of service. To optimise the balance between referral growth and staffing resource capacity. Key to these goals will be the support provided by the Growth & Engagement Coordinator to the organisation's marketing (digital and other) programs and campaigns.

Key Responsibilities

• Support implementation of a client growth and stakeholder engagement strategy that aligns to ClearSky Allied Health's goals.
• Support the implementation and management of social media posts and campaigns, marketing and advertisements, events, and exhibitions to raise awareness and promote ClearSky's service offerings.
• Regularly engage with internal and external stakeholders to build strong connections and grow referrals.
• Take a supporting role in market research, networking, and relationship building to uncover new business avenues.
• Serve as a ClearSky representative at public events and community activities in support of business development and talent acquisition goals.
• Develop and deliver presentations and communications that support increased referrals and employment candidates from a variety of stakeholders.
• Develop strong collaborative relationships with government and non-government service providers for ongoing support.
• Manage and maintain the organisation's marketing and exposition resources including physical and virtual assets.
• Support talent acquisition plans and goals through proactive communication and solicitation of potential candidates in various settings.
• Support the preparation of reports on business development activities, progress, and results for the Executive team.
• Maintain a strong understanding of NDIS policies, guidelines, pricing arrangements and practice standards.
• Perform all other duties as required.

Key Accountabilities

• Meet client referral targets set by the organisation through effective development implementation of strategies and plans in an on-going basis.
• Meet organisational social media audience growth goals through implementation and management of marketing and communications plans and resources.
• Attend community and stakeholder engagement activities that contribute to organisational goals for growth, networking and industry representation.
• Maintain the highest standards of stakeholder satisfaction and engagement to maximise client retention rates and repeat business opportunity.

Key Attributes

• 1-3 years in Business Development and/or Relationship Management experience within the NDIS, health and human services, or other applicable industries.
• Willingness to learn and use software and other technologies to support business development and marketing goals.
• Demonstrated success in achieving targets and driving business growth.
• Ability to develop and implement effective strategies for participant growth and service expansion.
• Excellent interpersonal and communication skills to build and maintain relationships with diverse stakeholders.
• Ability to analyse market data to make informed data-driven decisions.
• Demonstrated competence in the utilisation of Microsoft Office Suite and associated computer applications.
• A valid Australian driver's license.
• Possession of or willingness to apply and qualify for a 'Positive Notice for Child Related Employment' (Blue Card).
• Possession of or willingness to apply and qualify for a 'Positive Notice' issued by Disability Services Queensland (Yellow Card).
• Possess a 'Proof of Vaccination' for COVID-19 in accordance with ClearSky policy.

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