Lifecycle and Release Manager

*We will only be considering Australian Citizens and Permanent Residents for this role.

Location: This role can be based in either our Sydney or Melbourne offices.

At Optus, we don't sit back and let the future happen to us – we're out there making it. By expanding into new technology and relentlessly improving every day, we're creating a better tomorrow for all Australians.

We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.

We're looking for an experienced and strategic Lifecycle and Release Manager to join our Enterprise Service Management Office. In this highly visible and customer-facing role, you will drive ITSM best practices, leading asset, release, lifecycle, and configuration management capabilities across Optus Enterprise. You'll influence stakeholders across customers, vendors, and internal teams, ensuring high-quality service delivery, governance, and automation adoption. If you're passionate about optimising processes, enabling operational excellence, and delivering measurable business outcomes, this is your next big career move.

• Lead the governance and delivery of Asset, Release, Lifecycle and Configuration Management processes across Optus Enterprise customers and vendors.
• Manage and improve CMDB accuracy and asset data quality to support operational health and compliance.
• Provide strategic and operational leadership of release pipelines, ensuring successful planning and rollout of changes.
• Oversee stakeholder and vendor governance forums, driving automation and continuous improvement initiatives.
• Monitor and report on ITSM process performance, delivering insights and recommendations to senior stakeholders.
• Act as a change agent, driving adoption of ITIL best practices and embedding process improvements across the organisation.

• Extensive ICT industry experience, including strategic and operational service management expertise.
• Strong experience in Asset, Release, Lifecycle, and Configuration Management practices.
• ITIL v4 Foundation (or extensive ITIL experience) and understanding of Agile methodologies in ITSM environments.
• Exceptional stakeholder management skills, with the ability to influence senior leaders, vendors, and customers.
• Strong analytical and reporting skills, with experience using CMDB and ITSM tools.
• Proven success in driving automation and continuous improvement initiatives within complex ICT environments.

• 3 days in the office, 2 days remote – with flexible hours to suit
• Inclusive gender neutral paid Parental Leave of up to 16 weeks.
• Competitive leave including 2 additional 'Connected Leave' days.
• Access to resources, webinars and support via the 'Parents at Work portal' for all Optus employees.
• Opportunities for growth through extensive online and facilitator-led learning catalogues.
• Connect through employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network, and Young Professionals.
• Vibrant campus life with facilities including restaurants, cafes, gymnasium, GP, and post office.
• Free Optus bus service from Macquarie University Metro Station (every 6–8 minutes); morning and afternoon.

Ready to lead service excellence and deliver transformative outcomes? Apply now.

Keen to see what it's really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes

At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.