IT ServiceDesk Support

4 weeks ago

Gold Coast, Queensland, Australia National Tiles Full time

We're looking for an experienced team member to provide IT Support to our teams across the business

The Opportunity

$70-80k (based on experience) + Super & Benefits

Full Time - Mon-Fri, 40 hours per week

We have an incredible opportunity for an experienced IT Support to join the team in our team in Stapylton.

In this role you'll work to monitor, troubleshoot and maintain computer systems and networks, ensuring seamless operations for our team members. This includes setting up devices, configuring computer systems, identifying hardware & software issues, and resolving technical challenges for our team.

You will use your natural problem-solving skills to overcome challenges identify solutions and utilise your strong interpersonal skills to adapt your communication style to suit your audience.

The Company

Operating successfully for over 45 years, National Tiles is a recognised leading brand in the supply of tiles and flooring. We're more than just a business, we're a family We prioritise the safety and well-being of all our people, which means that you'll be joining a business that puts you first

Why Join Us?

In reward for your hard work, we'll offer you training and leadership development, a competitive bonus structure, health and well-being programs and opportunities for career development.

Why Our Wonderful Team Choose To Work With Us

  • Job security, in a well-established, growing company
  • Opportunities for career progression - we promote from within
  • Employee benefits app - discounts at your favourite retailers
  • Training, development, and leadership courses
  • Access to health & well-being programs including EAP
  • Excellent company culture that offers a safe and supportive environment
  • Weekly pay cycles
  • Generous staff and family discounts
  • Birthday off every year

Your Role
  • Installation and configuration of hardware and applications.
  • Monitoring and maintaining computer systems and networks.
  • Offer support, face to face, over the phone or online to identify and resolve issues.
  • Troubleshoot system/network problems and diagnose and solve hardware/software faults.
  • Support the roll-out of new applications, security configurations and updates.
  • Set up new users' accounts and profiles and deactivate offboarded users.
  • Manage service desk inbox, actioning tickets according to urgency.
  • Upgrade devices and replace parts as required.
  • Work quickly to respond to enquiries and IT issues within determined timelines.
  • Travel to support our sites, including regional and interstate offices (may include overnight travel).
  • Manage other ad hoc IT & Servicedesk tasks as required.

About You
  • Relevant Tertiary qualification in IT or minimum 5 years experience in a similar role.
  • Strong communication and interpersonal skills.
  • Highly organised with exceptional time management skills.
  • Proven experience in working autonomously
  • Strong computer literacy including an understanding of the following:
    • Microsoft Office 365
    • Microsoft Exchange Server
    • Microsoft Endpoint, Intune, Autopilot
    • Microsoft Terminal Services
    • IT ServiceDesk Management (Zendesk)
    • Experience with server management.
    Check out our video to learn more and apply today
    #J-18808-Ljbffr

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