Global Account Manager

4 weeks ago

Melbourne, Victoria, Australia Lenovo Full time

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere.

As a Global Account Manager at Lenovo, you will be responsible for managing named global Telco accounts. You will work closely with high-profile clients, leveraging Lenovo's comprehensive product and service portfolio to meet their needs and drive business growth. This role requires a consultative selling approach, C level communication experience, a deep understanding of client business processes, the skill to lead global team members, and the ability to navigate complex sales cycles.

Role and Responsibilities

Sales Strategy and Execution:

  1. Develop and execute strategic account plans to achieve sales targets and objectives.
  2. Identify and pursue new business opportunities within existing accounts.
  3. Collaborate with internal teams, including international counterparts, product management, marketing, and service delivery, to develop tailored solutions for clients.

Account Management:

  1. Monitor account performance, ensuring alignment with contractual agreements and service level expectations.
  2. Conduct regular business reviews with clients to discuss performance, opportunities for improvement and future collaboration plan.
  3. Build, present, and execute on Account Plan Reviews (APR).

Consultative Selling:

  1. Understand clients' business challenges and objectives, providing consultative advice and proposing effective solutions.
  2. Present Lenovo's product and service offerings in a compelling manner, demonstrating value and ROI.

Client Relationship Management:

  1. Develop and maintain strong, long-lasting relationships with C level stakeholders within assigned global accounts.
  2. Serve as the primary point of contact for clients, addressing their needs, and ensuring high levels of customer satisfaction.

Reporting and Forecasting:

  1. Maintain accurate and up-to-date sales forecasts and pipeline reports.
  2. Prepare and deliver regular reports on account status, sales activities, and market conditions to senior management.
Basic Requirements
  1. 10+ years of experience in account management, sales, or business development, preferably within the Telco segment.
  2. Proven track record of managing large, complex accounts and achieving sales targets.
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