Commercial Performance Manager

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Sydney, NSW, AU

Fixed Term

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison's heritage by pushing the boundaries of creativity.

Want to join Cartier Australia team to orchestrate cross-department projects contributing to sales goals and elevating Cartier's brand equity?
Join us NOW as our Commercial Performance Manager on a 12month fixed term contract

Reporting to the Commercial Excellence Manager, the Commercial Performance Manager's main objective is to drive actions, initiatives and solutions to continuously improve Cartier Oceania performance. In close collaboration with the Commercial team, the mission is to empower boutique teams, partners, and specialists with the expertise, tools, and support necessary to consistently deliver exceptional client experience, drive commercial sales growth and profitability.

HOW WILL YOU MAKE AN IMPACT?

Commercial Performance

• Collaborate with the necessary stakeholders to design and deploy dynamic Looker dashboards, providing necessary visibility into key performance metrics, enabling data driven decision making and owning commercial data change management alongside broader organisational change.
• Streamline reporting incorporating a 360 vision: across channels (Retail, Travel Retail, E-commerce, Watch Specialists, etc.), products, clients in collaboration with the other departments involved (e.g. Marketing) to answer business needs.
• Support business goals by tracking performance across all channels, reporting on key KPIs and developing both strategic and actionable insights.
• Analyse initiatives results (e.g. incentives, VM/Marketing tactical push, etc.) vs. objectives on a frequent basis.
• Calculate monthly commissions ("One Reward") and analyse results.
• Manage Reward & Recognition program for Internal and External boutiques.
• Maintain a circular feedback loop (across all channels), share opportunities for sales growth and recommendations for future improvements.
• Assist in building a new, robust practice around driving business performance through prioritization of commercial initiatives and consistent execution.
• Collaborate cross-functionally to support the Cartier action plans process for boutiques and partners, and ensure consistent execution throughout the year.
• Support and coaching commercial and retail teams in developing business acumen skills and performance.
• Support the creation of the yearly objectives ("My Performance Journey") and regularly track the team achievements.
• Through a challenging partnership approach, coordinate and consolidate sales forecast during the different financial planning phase of the year (e.g. Budget, latest estimates, etc.).
• Responsible of the Daily Sales, monthly estimate, monthly rolling forecast and other end of month reporting.
• Act as a major contributor to the creation of various commercial presentations including the annual Market Action Plan and regular commercial meetings such as Business Reviews etc.

Additional Missions

• Participate to the commercial parts for brief and score cards for new network projects.
• Wholesales support - Business reviews, wholesale rebate reporting and processing.
• Act as a support in developing our omnichannel strategy by supporting E-commerce and CRC when necessary.
• Manage ad-hoc projects based on business needs, regional and/or HQ initiatives.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• You have 5+ years of experience in luxury commercial or retail departments holding a bachelor's degree.
• You are an expert in Microsoft Excel and PowerPoint, with SAP knowledge preferable and Google Looker highly regarded.
• You are known for you excellent communication skills, high emotional intelligence and a motivated self-starter with a curious and flexible mindset.
• You are an expert in analytical skills and strives in working with data & database universe.
• Extensive experience in working in multicultural environments with multiple and diverse management stakeholders.

HOW DO WE KEEP YOU SMILING:

• The opportunity to immerse yourself in the fascinating world of luxury, surrounded by exquisite craftsmanship and unparalleled elegance.
• A supportive and collaborative team environment where your contributions are valued, and your professional growth is nurtured.

YOUR JOURNEY WITH US:

• After being shortlisted, you will meet with Commercial Excellence Manager also well as the exisitng Commercial Performance Manager to assess your fit to this role and to give you an overview of the team dynamics and company culture
• If successful through this, you will be invited to complete a practical case study assessment as well as having the chance to interview with Cartier's Commercial Director and Senior HR Manager
• The final candidate will be invited to meet our Managing Director for Oceania
• You will commence your journey with the team after all required pre-employment screenings (including police checks) have been successfully completed.

Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.