Telephonist Level 3, Emergency Department

11 hours ago

Shellharbour, New South Wales, Australia NSW Health Full time
Work within a multidisciplinary environment to support patient admission and communication pathways throughout the hospital.

$35.09 - $35.79 per hour + 12% super & salary packaging | Permanent Part-time 16 hours per week | Shellharbour Hospital (SHH) | REQ595896 | Grade: Telephonist Level 3 | Applications close: 3 September 2025

Join us in shaping healthier futures. Together we can do more.

As an Emergency Department Telephonist, you will play a key role in supporting the medical and nursing teams within a fast-paced 24-hour environment. Working on a rotating shift roster, your main responsibilities will include managing clerical tasks, coordinating communication, and ensuring smooth operation of the department.

After training, you will have extensive knowledge in hospital policies and procedures related to patient classifications and admission types. Your role will also involve interviewing and recording patient attendance using hospital systems (IPM and Electronic Medical Records). In addition, as the after-hours ED clerk, you will support the entire hospital by admitting patients to wards and operating the switchboard and paging system after hours.

For more information and to view the position classification, see the Position Description here.

A Little About Us.

Shellharbour Hospital, located on Dharawal Country, is a busy acute care facility which provides emergency services, elective surgical services, general medicine, antenatal and primary family health care, satellite renal dialysis, and adolescent and adult mental health services on site. It's an accredited healthcare facility with the Australian Council on Health Care Standards (ACHS) and is recognised as providing a high standard of care to the community.

Located on the beautiful South Coast of NSW, Shellharbour is known for its spectacular coastal scenery and is only a little over a 1.5 hour drive from Sydney.

Benefits Of Working With ISLHD.

We understand that balancing career aspirations with the demand of the everyday, as well as maintaining a healthy work-life balance, can be a challenge. To help with this, we offer a range of benefits which include:
  • Allocated Days Off (ADO) - once a month take a paid day off (eligible full-time employees)
  • Salary packaging - less tax and more take-home pay
  • Novated leasing - lease a car and pay for all running costs out of your pre-taxed salary (eligible full-time employees)
  • Fitness Passport - discounted gym membership that both you and your family can enjoy (eligible employees)
  • Employee Assistance Program (EAP) - free confidential and professional assistance for staff and their families
  • Discounted health insurance is available through a number of different private health insurance providers. Talk to your provider today for more information
  • Career progression, professional development and secondment opportunities

Requirements

Apply now by reading the Position Description, then, using our online portal, submit a resume and answer the selection criteria within the application. In addition, please note you must have the following essential requirements:
  • Applicable vaccination requirements for a Category A role.

ISLHD is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

ISLHD is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health's commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and wellbeing of children and young people, actively working to protect them from harm and abuse.

Need more information or help applying?
  • Visit the ISLHD website for application tips, to learn more about ISLHD and other important application information.
  • Visit the Stepping Up website here. Stepping Up supports Aboriginal people to navigate the recruitment process and find a career or employment in NSW Health.
  • Visit The Welcome Experience website here. The Welcome Experience is a free service supporting essential workers (and their families) who are considering applying for or have accepted a job in regional NSW.
  • Follow us on social media: Facebook, Instagram, LinkedIn and YouTube.
  • For role-related queries or help applying, contact Corey Moore at Corey.Moore1@health.nsw.gov.au
#J-18808-Ljbffr

  • Multidisciplinary Emergency Department Support Specialist

    2 days ago

    Shellharbour, New South Wales, Australia beBeeCommunication Full time $36,220 - $36,840

    Job Overview:As a key member of our Emergency Department team, we are seeking an experienced Telephonist to support medical and nursing staff in providing exceptional patient care.The successful candidate will play a pivotal role in managing clerical tasks, coordinating communication with patients, families, and staff members, and ensuring the smooth...

  • Supporting Patient Care with Exceptional Communication Skills

    2 hours ago

    Shellharbour, New South Wales, Australia beBeeTelephonist Full time $73,363 - $73,949

    Emergency Department TelephonistWork in a dynamic and supportive environment as an Emergency Department Telephonist. As part of our team, you will play a vital role in managing clerical tasks, coordinating communication, and ensuring the smooth operation of the department.">About the Role

  • Emergency Department Registered Nurses Wanted

    3 weeks ago

    Shellharbour, New South Wales, Australia NSW Health Full time

    Join the team enriching health in millions of ways every day and make a difference in the lives of our local community.$72,152.53 - $101,299.48 per annum + 12% super & salary packaging | Permanent and Temporary Vacancies | Shellharbour Hospital (SHH) | REQ593512 | Grade: Registered Nurse | Applications close: UPDATED 19 August 2025Permanent/ Temporary with...

  • Emergency Care Professionals Wanted

    2 days ago

    Shellharbour, New South Wales, Australia beBeeEmergencyCare Full time $72,152 - $101,299

    Play a vital role in delivering exceptional care to adults and children in our busy Emergency Department. We are seeking compassionate Registered Nurses who can provide high-quality patient care in a dynamic environment.Main Responsibilities:Deliver safe, effective, and compassionate care to patients presenting with a diverse range of emergency needs.Work...

  • Nursing Unit Manager Level 2, Medical/ Surgical Ward Shellharbour Hospital

    3 weeks ago

    Shellharbour, New South Wales, Australia NSW Health Full time

    Access lifelong learning and career development opportunities that can only be found in the largest health system in Australia.$133,112.75 per annum + 12% super & salary packaging | Permanent Full Time | Shellharbour Hospital (SHH) | REQ597209 | Grade: Nurse Unit Manager Level 2 | Applications close: 22 August 2025Join us in shaping healthier futures....

  • Enrolled Nurse

    2 weeks ago

    Shellharbour, New South Wales, Australia NSW Health Full time

    Come and join our close knit team here at Shellharbour Hospitals and be part of a workforce that cares for it's local community$32.79 -$35.63 per hour + 11.5% super & salary packaging (Salary dependent on qualifications and experience) | Various - Permanent, Temporary & Casual Vacancies | Shellharbour Hospital and Transitional Care Figtree | REQ572057 |...

  • Sales Associate

    3 weeks ago

    Shellharbour, New South Wales, Australia Foot Locker Full time

    Join to apply for the Sales Associate - Casual role at Foot Locker2 days ago Be among the first 25 applicantsJoin to apply for the Sales Associate - Casual role at Foot LockerOverviewYou recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the...

  • Early Childhood Trainee

    4 weeks ago

    Shellharbour, New South Wales, Australia The Sector - Early Education News Full time

    Childcare Jobs - Trainee/Work experience, Full Time - Warilla NSW, AustraliaEarly Childhood Trainee (Certificate III)Position Number: 57/25Full time, Fixed term - 38 hours per weekECTARC Warilla Education and Care ServiceAbout The ServiceWarilla Education and Care Service is a 28 place service which is managed by ECTARC on behalf of the Illawarra Women's...

  • Project Coordinator

    3 days ago

    Shellharbour, New South Wales, Australia Arden Homes Full time

    2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Join the leading new home builder in NSWExciting new Sales Estimating opportunity for McDonald Jones HomesJoin the leading new home builder in NSWExciting new Sales Estimating opportunity for McDonald Jones HomesOak Flats locationFrom architecturally...

  • Customer Sales

    4 weeks ago

    Shellharbour, New South Wales, Australia Repco Full time

    Customer Sales & Service -Repco Shellharbour - CasualJoin or sign in to find your next jobJoin to apply for the Customer Sales & Service -Repco Shellharbour - Casual role at RepcoCustomer Sales & Service -Repco Shellharbour - Casual2 days ago Be among the first 25 applicantsJoin to apply for the Customer Sales & Service -Repco Shellharbour - Casual role at...