Senior Collections Officer

3 weeks ago

Sydney, New South Wales, Australia Splend Full time
About us At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our customers straight forward, no strings attached access to vehicle ownership. But we aren't just about vehicle ownership; We are also fast-tracking the transition to green mobility, and we are leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles. About the role The Senior Collections Officer plays a critical role in our organisation's credit and risk management function, with a primary responsibility for overseeing the recovery of overdue accounts. This role requires a strategic and proactive approach to debt recovery, ensuring adherence to internal policies and external regulatory obligations while maintaining a high standard of customer engagement and professionalism. Based out of our Sydney CBD office, this role would suit someone looking to work in a scaling organisation, and comfortable working in a small team of collection officers. Responsibilities
  • Manage a portfolio of complex, high-value, or escalated accounts, with a focus on maximising recovery outcomes and minimising aged debt.
  • Execute collection strategies in line with company policies and applicable legislation, including negotiation of repayment arrangements and the escalation of delinquent accounts for legal proceedings where appropriate.
  • Maintain accurate and up-to-date records of all collection activity within relevant systems and platforms.
  • Liaise with internal stakeholders including Legal, Finance, Risk, and Customer Experience to resolve disputes and facilitate timely resolution of overdue accounts.
  • Provide support and mentorship to the collections team, contributing to capability development and team performance.
  • Prepare periodic reports and insights for senior leadership, including analysis of collection performance, aging trends, and recovery forecasts.
  • Ensure compliance with relevant legislation and industry guidelines, including the National Consumer Credit Protection Act, Privacy Act, and ASIC/ACCC Debt Collection Guidelines.
What you'll bring
  • 3-5 years' experience in credit management, debt recovery, or accounts receivable, with at least 1 year in a senior or management capacity
  • Demonstrated expertise in managing complex collections matters, including negotiation and dispute resolution
  • Strong understanding of credit risk, account recovery workflows, and legal recovery processes
  • Exceptional interpersonal and communication skills, with the ability to manage sensitive conversations with professionalism.
  • High level of proficiency in collections software, CRM platforms, and Microsoft Office suite
  • Strong analytical and reporting skills, with the ability to interpret data and provide strategic recommendations
  • Relevant tertiary qualification in Business, Finance, or a related field is highly desirable
What we offer
  • Performance based bonus
  • Salary packaging with 15% employer contributions for Electric Vehicles
  • A day off on your birthday
  • Employee Assistance Program
  • Dedicated Learning & Development platform
Splend is a dynamic growth company with a shared vision for success. Our benefits are thoughtfully designed to attract individuals who thrive in an environment where they can contribute to and celebrate in the process of building a global brand with true impact. At Splend, we value diversity and inclusion and consider it as key to our success. We are dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward. When you apply, let us know if there are any reasonable adjustments we can make to accommodate you during the interview process.
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