Gold Coast Area Leader

4 weeks ago

Gold Coast, Queensland, Australia Yo-Chi Frozen Yogurt Full time

Yo-Chi is on an exciting journey of growth, and we're seeking a passionate and experienced Gold Coast Area Leader to help shape our next chapter. With five high-volume venues across the region - backed by an incredible culture and a team of driven, successful individuals - this is a rare opportunity to lead one of the brand's strongest portfolios.

Why Yo-Chi?

  • Oversee a region with a proven foundation of operational excellence and customer loyalty.
  • Work alongside a large, motivated team that lives and breathes the Yo-Chi values.
  • Join a national brand with 48 locations and a mission to create community through connection and creativity.

What You'll Do:
  • Lead a high-performing team of Venue Leaders, fostering accountability, collaboration, and continuous growth.
  • Step confidently into high-demand situations, balancing team support with operational execution.
  • Be hands-on and unafraid to get on the floor when needed - leading by example and living the brand.
  • Drive results across all venues, ensuring KPIs, service standards, and financial targets are consistently achieved.
  • Partner with marketing to amplify local engagement and connect our venues to their communities.

Your Journey:

Before officially stepping into the Area Leader role, you'll complete an immersion phase as a Venue Leader, gaining a deep understanding of Yo-Chi's operations, people, and culture. This phase sets you up to lead with clarity, credibility, and confidence.

What We're Looking For
  • Minimum 2 years of proven multi-site leadership experience in QSR.
  • A people-focused leader with a proven ability to coach, uplift, and empower teams.
  • Strong operational and commercial acumen, with confidence managing P&Ls, labour, and COGs.
  • Proactive and resilient - thrives in fast-paced environments and leads calmly under pressure.

What's in it for You?
  • Competitive salary + performance-based bonuses.
  • The opportunity to lead one of the brand's most dynamic and people-driven regions.
  • Career progression within a rapidly expanding brand that champions internal growth.

Access to our Happiness Hub and a leadership network that truly supports you.

Ready to bring the Chi energy to life across the Gold Coast? Apply now and lead the way with Yo-Chi.

Check us out on socials @iloveyochi
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