Dispute Resolution Specialist

2 weeks ago

Sydney, New South Wales, Australia GROW Inc Full time
Overview

GROW Inc is a Sydney, New South Wales, Australia-based company. Founded in 2016, we're the Australian FinTech success story you probably haven't heard about. We're solving big problems in the Superannuation and Managed Funds industry. The administration platforms (the software that tracks everything to do with your super) are built on things you or your parents would recognise from the glory days of 90's computing.

Location: Sydney, New South Wales, Australia

How we're doing it

We're solving this by disrupting the wealth management industry with DLTA, our platform built on Distributed Ledger Technology which improves the financial wellbeing of Australians. We're making Super more timely and information more accessible whilst enabling wealth management companies to offer more cost effective solutions.

Company culture

We're rebels with a cause. We're authentic, diverse, and embrace our differences as we continue to put a dent in the universe. We know diversity of thought helps us to build better solutions for our customers which is why we encourage the entire GROW team to bring their whole selves to work each and every day.

Role

As a Dispute Resolution Specialist, you will be working within a centre of excellence for complaint resolution, delivering fair and timely outcomes for complainants, adhering to RG271 guidelines. We are responsible for the end-to-end complaint handling process for the Trustee office overseeing simple and complex superannuation complaints. We also influence change to deliver a better experience for members and provide meaningful insights to better identify, manage and prevent complaints.

Qualifications
  • 3 years or more experience in the financial services dispute resolution domain - essential.
  • Superannuation experience - highly desirable.
  • A strong customer focus, with demonstrated experience of being in a customer-facing role.
  • Exceptional negotiation skills.
  • Ability to take ownership of your caseload and apply effective decision-making skills.
  • Excellent communication skills, both verbal and written.
  • Strong time management skills, with the ability to prioritise effectively.
  • Good commercial acumen.
  • Someone who can thrive in a fast-paced environment.
  • The ability to demonstrate resilience and tenacity.
  • Someone who enjoys working in a team and collaborating with others.
Benefits
  • ME Days - Take an additional 3 days of leave off per year for wellness
  • Birthday Leave - Take an extra day off per year on your birthday
  • Employee Share Option Program - our success is your success
  • Parental Leave – we provide 10 weeks and support growing families by covering Superannuation contributions for the Primary Caregiver (regardless of gender)
  • Community give back days - organised by us
  • Learning & Development Budget - up to $500 per year to use on your own development
  • Hybrid Work Arrangement - We have a true hybrid arrangement
  • Exciting Discounts - Think movie tickets, gift cards & even electronics
Why you'll love working at GROW

We are a Circle Back Initiative Employer – we commit to respond to every applicant.

Job details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: IT Services and IT Consulting
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