Guest Service Agent

3 weeks ago

Perth, Western Australia Event hospitality & entertainment Limited Full time

Posted Sunday 29 June 2025 at 4:00 pm | Expired Monday 7 July 2025 at 3:59 pm

About EVT

When you join EVT, you are joining one of Australia and New Zealand's leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we're the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day.

About Alex Hotel

Join Alex Hotel in Northbridge, Perth, just minutes from the city centre. Share our passion for great food, unique wines, and warm hospitality. Our cosy, sustainable rooms and vibrant communal spaces await. Be part of our team and create memorable experiences for inquisitive travellers.

About the role

We are looking for our next Guest Service Agent Superstar

This role will suit a well-rounded hospitality or customer service professional with the flexibility and experience to work a variety of shifts through the week including weekends.

The successful candidate will have had previous experience working in reception/front desk/reservations, or a hospitality supervisor. While not essential, previous experience and understanding of the Opera Cloud system will be highly regarded.

When it comes to Front Office — excellent communication, attention to detail, problem-solving skills, high standard of personal grooming, and a professional, friendly and helpful demeanour are essential.

Our ideal candidate shines with their:

Organisation and planning

Time management

Guest Service

Collaborative work ethic

Desire to develop individually and as a team

Key Responsibilities:

Responding to all incoming reservations calls, emails and enquiries from guests, travel agents and corporate companies regarding accommodation

Processing all reservations, cancellations and amendments to bookings

Communicate guest special requests to relevant teams throughout the hotel including VIPs

Communicate guest complaints to hotel management and assist in investigations and resolutions

Be an expert on the hotel rooms, room rates and packages available and upsell when possible

Assist Group Reservations and Reception when required

F&B service, from Breakfast to Room Service.

50% off stays at EVT hotels – QT, Rydges, Atura, Lylo and more.

$2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.

Awesome winter and summer savings and discounts at Thredbo.

Rapid career growth opportunities through our EVT network.

Local community involvement, volunteering and charitable giving.

and transparency and reporting.

Employee Assistance Program.

Australia and NZ's largest and most diverse experiences company.

If you're interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alertshere https://www.evt.com/elevate/careers/ .

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