Customer Engagement Consultant Bankwest

6 days ago


Perth, Western Australia Commonwealth Bank Full time

We are looking for Customer Service superstars to express interest in our Customer Engagement Centre roles, where they will provide phone-based support to our customers during our 24 hour service 7 days a week service.

These opportunities are working Full-time (5 days a week) with hours spanning across 7 days a week, on rotation from Monday - Sunday 24 hours.

See yourself in the team:
On a daily basis you will provide quick, accurate and up to date answers to customers queries, ensuring that you resolve all the calls you are skilled to take. Our Customer Engagement Centre is a customer centric environment, we are always there for our customers when they need us the most.

Your responsibilities:

  • Be the warm and engaging voice of the business that our customers hear when they call in
  • Contribute to the teams vision and values whilst adding value to every customers enquiry and interaction
  • Receive inbound calls from customers, offering resolution of the query at first point
  • Provide customers with information relating to their products, services and transactional information
  • Be aware of the operational risk, regulatory compliance and occupational health and safety requirements that apply in your area of business

Start date: 28 April, 2025

Hours and Training:
Training is a compulsory component and you will need to attend all training dates to be successful for the position. This will begin on your start date and run for 3 weeks full time in office located at our Perth office at 300 Murray Street, Bankwest Place at 9:00am - 5:00pm AWST which you will then commence your shift times after completion.

  • We will confirm your roster at least 4 weeks in advance
  • We offer 3 weeks of training (during main business hours)
  • Are you big on work/life balance? We are too, we can offer hybrid working which is a mixture of working from home and office work Please note, we will require you to work in office for a minimum of 6 months before hybrid work arrangements can begin

We're interested in hearing from people who have:

  • Customer service skills
  • Strong computer skills and ability to multitask
  • Ability to work in a high paced environment and revels in change and feedback to improve performance
  • Risk Mindset – All Bankwest employees are expected to proactively identify, understand, openly discuss and act on current and future risks

Are you up for the challenge? We have an extensive development pathway for our people who put in the hard work and align with our values. If you think you are our next Customer Engagement superstar and want to learn more, please apply

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 13/04/2025

#J-18808-Ljbffr

  • Perth, Western Australia Commonwealth Bank Full time

    Job Overview:We are seeking highly skilled and enthusiastic individuals to join our customer engagement team. As a Phone Support Specialist, you will play a vital role in providing exceptional service to our customers, resolving their queries, and ensuring their satisfaction.About the Role:In this dynamic environment, you will be responsible for receiving...


  • Perth, Western Australia Aurecon Full time

    Want to bring ideas to life? You're in the right place. Aurecon is a leading design, engineering and advisory business.We recognise that the decisions being made right now will determine the future of everything – from local communities to the sustainability of our clients' global businesses.Our Engagement and Change Advisory practice works with clients...


  • Perth, Western Australia Water Corporation Full time

    At the Water Corporation, we are dedicated to delivering essential services that make a meaningful difference in the lives of Western Australians.This role offers an exciting opportunity to join our team as a Customer Engagement Analyst. As a key member of our customer engagement team, you will play a vital role in supporting the delivery of our customer...


  • Perth, Western Australia Specialised Health Full time

    Specialised Health provides EP programs for clients within compensable schemes, making a difference in people's lives.About the JobWe're looking for a Customer Engagement Specialist to help us deliver exceptional customer experiences. You'll be responsible for managing relationships with key stakeholders, ensuring their needs are met and exceeded.You'll...


  • Perth, Western Australia Water Corporation Full time

    Customer Engagement Analyst 1830Advancing your career will advance our community tooFull time, 17-month fixed term contract based in Leederville.Salary of $115,561 plus Super & BenefitsAbout the roleThis role will be reporting to the Lead – Key Customer Engagement, the objective of this position is to support, monitor and analyse the Corporation's...


  • Perth, Western Australia Puratos Full time

    About the JobWe are seeking a Customer Engagement and Sales Expert to join our team in the northern region of Portugal. As a Customer Engagement and Sales Expert, you will be responsible for building strong relationships with clients, identifying new business opportunities, and promoting our products.Main ResponsibilitiesBuild strong relationships with...


  • Perth, Western Australia MedHealth Full time

    Company DescriptionWho we are:atWork Australia is an employment services provider, delivering employment services programs on behalf of the Australian Government. We support Australians living with disability, injury, health condition, or those who require additional support, to find and keep employment. We are driven by our purpose to connect people and...


  • Perth, Western Australia MedHealth Full time

    Company DescriptionWho we are:atWork Australia is an employment services provider, delivering employment services programs on behalf of the Australian Government. We support Australians living with disability, injury, health condition, or those who require additional support, to find and keep employment. We are driven by our purpose to connect people and...


  • Perth, Western Australia 020 Travelers Indemnity Co Full time

    About the PositionThe 020 Travelers Indemnity Co is seeking a highly skilled Customer Engagement Strategist to manage and implement community relations and marketing programs. This role will focus on developing public awareness and goodwill toward the organization through outreach, advertising, and media relations.ResponsibilitiesThis position is responsible...


  • Perth, Western Australia Commonwealth Bank Full time

    We currently have two opportunities available at our 95 William Street BranchPlease note that rosters are predetermined. Before applying please ensure you are available to cover the following roster:Customer Banking Specialist: Monday - Friday 10am - 3pmCustomer Banking Specialist Relief: Monday - Friday 9.30am - 1.30pm. This role will be based at 95 William...

  • Beauty Consultant

    7 days ago


    Perth, Western Australia Retailworld Resourcing PTY Ltd. Full time

    About the RoleAs a skilled Beauty Consultant, you will have the opportunity to work with a globally recognised retailer, creating memorable shopping experiences for international travellers.You will be responsible for providing personalised beauty consultations, merchandising and maintaining product displays, managing point of sale transactions efficiently,...

  • Prestart Consultant

    2 weeks ago


    Perth, Western Australia Ten Recruit Full time

    Residential Construction Perth 19 February 2025 Join a stable and successful Perth home builder Guide clients in selecting fixtures, finishes, and custom options Join a welcoming supportive team Are you passionate about bringing dream homes to life? Do you thrive in a fast-paced environment where no two days are the same? If you have solid experience in...


  • Perth, Western Australia Kings Resources Brisbane Full time

    About Kings Resources BrisbaneKings Resources is a reputable recruitment agency based in Brisbane, Western Australia.Job Title: Transformation ConsultantWe are seeking a skilled Transformation Consultant to join our team. As a Transformation Consultant, you will be responsible for leading large-scale technology projects and ensuring successful implementation...

  • Beauty Consultant

    2 days ago


    Perth, Western Australia Retailworld Resourcing PTY Ltd. Part time

    At Retailworld Resourcing PTY Ltd., we are seeking a highly skilled Beauty Consultant to join our dynamic team. As a key player in delivering exceptional customer experiences, you will be responsible for providing personalized beauty consultations, merchandising and maintaining product displays, managing point of sale transactions efficiently, meeting and...

  • Sales Consultant

    4 days ago


    Perth, Western Australia Galileo Search Full time

    Job DescriptionThis Sales & Customer Education Consultant position is an excellent opportunity to leverage your sales expertise and passion for financial products. As a key member of the team, you will engage with clients across the Perth region to educate them on the benefits of Novated Leasing and Salary Packaging solutions.The ideal candidate will possess...


  • Perth, Western Australia Fluke Biomedical Corporation Full time

    We are seeking a Technical Solutions Consultant to join our team at Tektronix. As a Technical Solutions Consultant, you will work closely with our customers to understand their needs and develop customized solutions to meet those needs.Your responsibilities will include:Mapping and engaging multiple stakeholders within key accounts, developing mid- and...

  • Sales Consultant

    8 hours ago


    Perth, Western Australia Galileo Search Full time

    Role OverviewWe are seeking an experienced Sales Consultant to join our team at Galileo Search. As a key member of our sales team, you will be responsible for identifying and pursuing new business opportunities in the Perth Region.You will work closely with clients to understand their needs and provide solutions that meet their requirements. This is a...


  • Perth, Western Australia Commonwealth Bank Full time

    We are looking for a Customer Banking Specialist Relief to join our North Metro and Country Branch Hub on a full time basisTravel is a requirement for this role, which will work between all of our North Metro and Country branches including:Broome - Clarkson - Ellenbrook - Innaloo - Joondalup - Karratha - Karrinyup - Kununurra - Malaga - Merredin - Mirrabooka...


  • Perth, Western Australia Gough Recruitment Full time

    About the CompanyGough Recruitment is thrilled to collaborate with one of Perth's up-and-coming home builders who is expanding rapidly. This is your chance to grow alongside a dynamic company as they continue to develop and thrive.Role DetailsPrestart Consultant position available.Support clients throughout all stages of the building process.Conduct...

  • Skincare Consultant

    2 days ago


    Perth, Western Australia Retailworld Resourcing PTY Ltd. Full time

    We are seeking a charismatic Fragrance Retail Advisor to join our dynamic team at Retailworld Resourcing PTY Ltd. As a key member of our sales team, you will be responsible for providing exceptional customer service and promoting our premium beauty and luxury products to international travelers.With a passion for beauty, skincare, and fragrance, you will...