Client Training Consultant

4 days ago

Melbourne, Victoria, Australia Omnitracs Full time
Responsibilities
  • Perform full technical end-to-end installation, from server unboxing, to imaging the server to workstation installations, including printer and handheld device setup and configuration
  • Undertake Red Hat server installations, configuring servers as required
  • Full training of clients in the use of all Hollander software applications virtually as well as on-site at client locations
  • Creation of training materials and support documentation
  • Creation of post-install reports for management
  • Travel country wide as required for on-site installations, training, and software consultancy
  • Support risk management and mitigation throughout the lifecycle of the installation, ensuring timely communication of any unresolved risks
  • Keep abreast of all technical developments with the Hollander systems and the supporting software in use, in particular understanding implications of new releases
What You'll Bring
  • 5+ years of professional experience in a desktop/software support role or equivalent IT related bachelor's degree
  • Previous network and desktop support/service desk/training experience
  • Strong knowledge of Windows PC Operating systems (Win 8, Win 10)
  • A firm understanding of Linux RedHat operating environment and SQL database knowledge
  • Ability to install and troubleshoot software and network configurations
  • Capability to manage time and work in a fast-paced, constantly evolving environment
  • Maintain strong interpersonal skills, develop comprehensive industry & product knowledge
  • Excellent written and verbal communication skills
  • A genuine interest in delivering high quality customer service
  • A positive attitude with a willingness to adapt and learn
  • Ability to communicate and work well within a team
  • A current and legally recognised full car driver's license
  • Be a permanent Australian resident
Desirable Criteria
  • Certificate IV in Training and Assessment
  • 2 years' experience in software training
  • Formal qualifications in Information Technology or a related discipline
  • A healthy knowledge of motor vehicles and their componentry

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