Client Training Consultant

4 days ago

Melbourne, Victoria, Australia Solera Holdings, LLC. Full time
Overview

Join to apply for the Client Training Consultant role at Solera Holdings, LLC.

Responsibilities and requirements are listed below.

Responsibilities
  • Perform full technical end-to-end installation, from server unboxing, to imaging the server to workstation installations, including printer and handheld device setup and configuration.
  • Undertake Red Hat server installations, configuring servers as required.
  • Deliver full training of clients in the use of all Hollander software applications virtually as well as on-site at client locations.
  • Create training materials and support documentation.
  • Create post-install reports for management.
  • Travel country-wide as required for on-site installations, training, and software consultancy.
  • Support risk management and mitigation throughout the lifecycle of the installation, ensuring timely communication of any unresolved risks.
  • Keep abreast of all technical developments with the Hollander systems and the supporting software in use, particularly understanding implications of new releases.
What You'll Bring
  • 5+ years of professional experience in a desktop/software support role or equivalent IT related Bachelor's degree.
  • Previous network and desktop support/service desk/training experience.
  • Strong knowledge of Windows PC Operating systems (Win 8, Win 10).
  • A firm understanding of Linux RedHat operating environment and SQL database knowledge.
  • Ability to install and troubleshoot software and network configurations.
  • Capability to manage time and work in a fast-paced, constantly evolving environment.
  • Maintain strong interpersonal skills, develop comprehensive industry & product knowledge.
  • Excellent written and verbal communication skills.
  • A genuine interest in delivering high quality customer service.
  • A positive attitude with a willingness to adapt and learn.
  • Ability to communicate and work well within a team.
  • A current and legally recognised full car driver's license.
  • Be a permanent Australian resident.
Desirable Criteria
  • Certificate IV in Training and Assessment.
  • 2 years' experience in software training.
Formal Qualifications
  • In Information Technology or a related discipline. A healthy knowledge of motor vehicles and their componentry.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Human Resources
Industries
  • IT Services and IT Consulting

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