Insights Manager – Brisbane, Australia

Insights Manager – Brisbane, Australia

Region: Brisbane, Australia

Ready for a fresh, new career? Look no further because one of the world's most iconic brands can help you get there.

Why Join Us?

At Subway, "better" is baked into our DNA. We are a brand that believes in continued improvement … in our lives, our businesses, and our planet. Our purpose is about more than the food we serve in our restaurants. It's centered on fueling healthy businesses and healthier lives. It is one of the most exciting times to join the Subway team and contribute to our transformational journey.

About the Role:

The Insights manager will be tasked with being the impartial voice of the consumer by providing actionable insights that help to inform and guide a variety of initiatives across the Subway APAC business. This position will, under the guidance of, and in collaboration with the Director of Insights, EMEA & ANZ, be responsible for playing a leading role in projects covering both brand and product research across the Australian & New Zealand market. The ideal candidate should be well versed in brand health/equity tracking and syndicated research (e.g. IPSOS, Circana, Nielsen, Kantar) as well as in designing and managing the execution of, and reporting on product research - specifically sensory testing/CLTs, sampling, idea screening, and concept testing. Experience of managing third-party research partners would be advantageous.

If you feel that this is the role for you, and you are successful with your application, be ready to be Bold, Empowered, Accountable, and ready to have Fun in a fast-paced and agile working environment.

Responsibilities include but are not limited to:

• Plays a leading role in the development and implementation of custom consumer research from start to finish including but not limited to; issues identification and study design, vendor briefing and selection, screener and questionnaire development, securing of stimulus, research quality control, delivery (on time and within budget); analysis and communication/presentation of actionable results to stakeholders.
• Manages the end-to-end innovation research process, from thematic testing through to sensory testing.
• Leads the day-to-day management of the Regional Brand Equity Tracking program, working in partnership with the vendor to ensure the business has a clear understanding of performance drivers for Subway and competitors.
• Day-to-day management of Subway's consumer panel data provider, responsible for monthly market share reporting.
• Manages multiple teams of research vendors, responsible for research vendor selection and onboarding, quality control, and report delivery.
• Identify and closely monitor consumer trends from both inside and outside the category.
• Present thoughtful, actionable insights to Marketing leadership and cross-functional teams on a regular basis.

Skills & Abilities:

• Bachelor's degree and 4+ years of related experience.
• Ability to work independently in a fast-paced, cross-functional team environment.
• Understanding of the principles of Brand Equity Tracking and the use of consumer panel sourced data.
• Development of research briefs and experience identifying optimal means of addressing the brief.
• Questionnaire development and programming.
• Creativity in suggesting out-of-the-box research solutions.
• Ability to analyze large amounts of information and utilize multiple data sources to mine insights.
• Strong presentation and written communication skills required.
• Must be detail-oriented.
• Food service/restaurant industry knowledge a plus.
• Prior sensory/product testing experience a plus.
• Experience in consumer insights or market research required.
• Strong problem-solving skills.

What do we Offer?

• Insurance Plans (Medical/Life)
• Pension
• Competitive Bonus
• Mobility Allowance
• Tuition Reimbursement
• Company Holidays
• Volunteering time
• And Many More….

Other details

• Job Family Mktg Mgmt & Support
• Pay Type Salary

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