E-Commerce Acceleration Director, CDMO

L'Oréal is present in 150 markets on five continents. For more than a century, L'Oréal has devoted itself solely to 'Create beauty that moves the world'; it is now the industry world leader with €29 billion consolidated sales. Together we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty; where diversity and purpose come together create meaningful impact.

We are looking to recruit an eCommerce Acceleration Director to join our multi-divisional CDMO function, taking ownership of our one L'Oréal eCommerce strategy to drive growth. This role oversees the L'Oréal Groupe ANZ growth strategy across D2C and indirect e-commerce (pure-players and e-retail). This key role will partner closely with our Chief Commercial Officer to embed indirect e-commerce growth plans into our key customer joint business partnerships. In addition to this, this role will partner closely with IT to ensure the e-commerce technology roadmap and capability is fit for purpose.

Reporting to the CDMO, this is a key strategic role in the business and requires stakeholder management, e-commerce expertise, inspiring leadership, innovative thinking at its core.

ABOUT THE ROLE:

• Build a deep understanding of the eCommerce market and growth opportunities across the L'Oréal ANZ group.
• Identify and scale activation capabilities across eCommerce such as e-merchandising and Beauty Tech.
• Lead the orchestration of one L'Oréal eCommerce activities to support online growth.
• Provide insights and trends on eCommerce acceleration across indirect customers and D2C to the divisions, brands, and Chief Customer Office.
• Oversee the management of eCommerce projects across the CDMO.
• Provide oversight on the multi-divisional joint business planning around eCommerce such as joint business planning, access to data, on-platform performance, innovation roadmap, and on-platform consumer experience.
• Coordinate cross-functional teams' on designing and implementing pilot-tests (innovation).
• Support the divisions with business case development and monitoring of implementations.

• Maintain monthly reports on eCommerce portfolio, allocate budgets (including innovation).
• Govern overall eCommerce effectiveness (traffic and conversion).
• Act as the local eCommerce counterpart on behalf of the divisions with L'Oréal Global and Zone eCommerce stakeholders.
• Ensure compliance to eCommerce standards (digital and legal) - ensuring L'Oréal meets legal requirements.
• Partner with media teams specifically on performance media and retailer media to optimise e-commerce performance.

• Establish and maintain best practice eCommerce processes and ways of working, following golden rules and global standards (including owning playbooks).
• Develop learning and development program on eCommerce across digital and marketing.
• Drive and encourage the identification, experimentation, and delivery of new eCommerce ideas with media agencies and divisions.
• Understand changing eCommerce landscape and evaluate opportunities for adoption.
• Support the development of an eCommerce Centre of Excellence highlighting the future of beauty.

ABOUT YOU:

• Experience in a similar role with exposure across D2C, D2E, and B2B channels.
• Strong understanding of ecommerce platforms, market trends, and industry best practices.
• Exceptional stakeholder management and engagement skills to influence, inform, and inspire.
• Strong understanding of pure players and e-Retailers, indirect market trends, and marketplace dynamics. Amazon experience preferable.
• Strategic thinking and the ability to develop and implement effective ecommerce strategies.
• Ability to work collaboratively in a cross-functional team environment.

ABOUT THE PERKS:

• Profit share, Life Insurance, and Income Protection.
• Hybrid work environment. Enjoy WFH 2x days per week.
• Access to Health & Wellbeing Programs throughout the year.
• Corporate & Staff Discounts, as well as annual product allowance.

ABOUT L'OREAL AUSTRALIA AND NEW ZEALAND

L'Oréal ANZ is a supporter of reducing barriers that exist due to traditional working practices and therefore flexible work arrangements will be considered for this role. If you require any adjustments or accommodations in our recruitment process, employment or have questions in regards to accessibility please email corpanz.accessibility@loreal.com to speak with our Talent Acquisition representative.

We are an equal opportunity employer and we encourage applications from people regardless of gender, ethnicity, religious beliefs, or disability. We are an Employer of Choice for Gender Equality (WGEA) and a Family Friendly Workplace (Parents At Work & UNICEF).

L'Oréal ANZ acknowledges the Traditional Owners & Custodians of the lands on which we work and pay our respects to their Elders past, present, and emerging.