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E-commerce Experience Director
3 weeks ago
About the Role:
This is an exciting opportunity to drive conversion and deliver a seamless customer experience across the final stages of the shopping journey, including checkout, payments, and post-purchase.
The Role:
As an E-commerce Experience Director, you'll lead a small team of Product Managers and partner closely with key stakeholders across digital, multi-channel, and customer support to define and execute product strategies that directly impact revenue, retention, and satisfaction.
Key Responsibilities:
- Define and deliver the overarching strategy for checkout and e-commerce experience
- Lead the post-purchase product strategy, with a focus on automation and customer experience uplift
- Directly manage a team of Product Managers
- Drive collaboration with cross-functional teams on digital wallet innovation and implementation
- Deliver significant commercial outcomes through improved payment experiences
Requirements:
- Deep experience in product leadership roles within large-scale e-commerce environments
- Strong understanding of payments and optimisation
- Demonstrated success leading and mentoring teams of PMs
- Experience working cross-functionally with design, engineering, CX, and commercial teams
- Commercially minded with a data-informed approach to decision making and prioritisation
Benefits:
This role offers the chance to lead one of the most critical journeys in the digital commerce experience, with high visibility and impact.
