Customer Service Officer

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About The Role

ARC (The Australian Reinforcing Company), is currently seeking a Customer Service Officer to join our tight-knit team at the Wollongong branch where you will be working closely with sales and operations to deliver an outstanding customer experience. This position would be a suitable opportunity for someone looking to build on their existing customer and sales experience.

The hours for this role are Monday to Friday, covering from 6am – 4pm on a 38 hour work week.

Your Responsibilities

• Providing outstanding customer service over the phone, email and at the front counter
• Troubleshooting customer sales queries and answering any questions
• Upselling and providing quotes to customers
• Sales data entry, general invoicing, administration and purchasing

We are looking for someone who is customer service focused, has a high attention to detail and thrives working in a fast-paced environment.

You Will Also Have

• Experience in a similar customer service role
• The ability to build relationships with a diverse range of clients
• Excellent verbal and written communication skills
• A can-do attitude and a strong desire to learn and develop your skillset
• Team player and can multi-task well

Key Benefits

• Generous parental leave: 20 weeks paid Primary Carer Leave and 3 weeks paid Partner Leave for those who have worked at the business for at least 12 months. The company also provides superannuation contributions for the Primary Carer during the period of unpaid parental leave for eligible employees (limitations apply).
• Access to long service leave after 5 years: Employees who are not covered by an Enterprise Agreement can access accrued Long Service Leave (LSL) at the rate of 1.3 weeks per year of service after 5 years continuous service.
• Employee Benefits Program: discounts for employees, friends and family on a huge selection of products and services from a variety of brands including Samsung, Coles, Harvey Norman, Village Cinemas, Dick Smith, Vodafone, Thrifty and many more.
• Corporate rates for private health insurance: Nib Health Insurance offers discounted cover for employees.

About Us

The Australian Reinforcing Company (ARC) is a local supplier of steel reinforcing that Australians have trusted for more than 100 years. With a proud history of innovation, supported by the largest branch distribution network in Australia, ARC provides a localised service adapted to our communities, towns and cities from Tasmania to Townsville, and everywhere in between. ARC is a brand of InfraBuild, Australia's leading integrated steel manufacturing, distribution and recycling business, making steel using our electric arc furnaces. InfraBuild provides solutions for commercial and residential construction, large scale and nation-building infrastructure as well as our primary producers and rural sectors. With ambitions to be carbon neutral by 2030, each day we help build futures through sustainable steel.

Why Work Here?

We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry.

• Work with a greater purpose: Join us in the pursuit of a sustainable future as we progress our ambition to become carbon-neutral. You will contribute to a legacy that not only helps to build our nation but sustains our environment for future generations.
• Work well - live better: We understand the importance of balancing personal and professional life, valuing you as a whole person and supporting well-being.
• Build your own future: Drive your own development and growth within a culture that empowers your learning journey.

We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands.

It is our ambition at InfraBuild to cultivate an inclusive workplace that is as diverse as the communities we serve. We encourage candidates from all cultural backgrounds, genders, orientations, age groups, and abilities to apply. Your diversity is our strength in creating sustainable and innovative steel solutions for Australia's tomorrow.

Agency resumes: unsolicited resumes will not be accepted for this position, and GFG will not pay fees for resumes submitted directly to hiring managers outside approved processes.

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.

• Entry level

• Full-time

• Other

• Metal Ore Mining