3rd Line Infrastructure Analyst

Permanent, full time, 37 hours per week (1.0 FTE).

Band 5 - £37,694 to £42,254 per annum, plus £5k market forces supplement.

The 3rd Line Infrastructure Analyst provides support for the institution's IT infrastructure, acting as a key escalation point for complex technical issues and ensuring the continuity of digital services across the organisation. Reporting to the Technical Infrastructure Manager, the post holder collaborates closely with 1st and 2nd line, project and development teams to maintain and enhance service delivery.

The role requires a strong working knowledge across a broad range of IT disciplines, with practical experience in areas such as server and storage systems, networking and telephony, cloud platforms, end-user devices, enterprise applications, and audio-visual technologies. The role plays a vital role in diagnosing and resolving incidents, implementing service improvements, and supporting project delivery.

The post holder contributes to the delivery of a high-quality experience for staff and students by ensuring technical services are reliable, secure, and aligned with institutional needs. They assist in the implementation and maintenance of infrastructure solutions both on-premises and cloud-based, and support the organisation's cyber security posture through monitoring, patching, and incident response.

The role will act as a digital ambassador for the organisation, supporting the department and our stakeholders with high quality technical support and guidance.

This post will suit someone with strong technical and problem-solving skills who understands working in a complex environment and has experience in developing strategic technical solutions to support users with all levels of technical knowledge and understanding.

Our mission is to empower students, staff, and researchers by providing scalable, supportable, and sustainable technology solutions and services, and we are committed to enhancing the University experience through digital innovation and excellence. We are a fast-paced friendly team, with a strong work ethic, focussed on ensuring we can meet the Digital & IT needs of our staff and students.

Have you got experience of providing 3rd line infrastructure support in a highly complex busy environment?

Do you have a positive can-do approach to your work?

Are you passionate about supporting internal customers with their technical needs?

• Provide 3rd line infrastructure support in a complex environment, acting as a key escalation point for major incidents and problems.
• Diagnose, troubleshoot, and resolve incidents; implement service improvements; support project delivery.
• Maintain and improve reliability, security, and performance of on-premises and cloud-based infrastructure.
• Assist in monitoring, patching, and incident response to strengthen cyber security posture.
• Collaborate with 1st/2nd line, project and development teams to deliver high-quality IT services.
• Provide guidance and support to internal customers with varying levels of technical knowledge.

• Strong working knowledge across IT disciplines, including server and storage systems, networking and telephony, cloud platforms, end-user devices, enterprise applications, and audio-visual technologies.
• Experience in developing strategic technical solutions to support users.
• Experience in a 3rd line infrastructure role within a high‑complexity, busy environment.
• Positive, proactive mindset and customer-focused approach.

• Generous annual leave entitlement of 25 days for Bands 1-4 and 30 days for Bands 5 and above, plus 8 bank holidays and any university closure days.
• Extra day of paid leave on your birthday, subject to qualifying/service conditions.
• Flexible working, including family friendly policies.
• Competitive workplace pension scheme (USS) with an employer contribution rate of 14.5%, tax relief on contributions and life cover.
• Staff discounts at a number of local amenities in Ipswich.
• Discounted membership at various Ipswich Fit sites: unlimited access to gyms, swimming lanes, fitness classes and discounted racket sports; plus discounted membership at Adastral Park Leisure and Sports.
• Access to a range of high-quality learning and development opportunities.
• Discounted rates for staff approved to study a UoS undergraduate or postgraduate course, subject to criteria and conditions.
• Cycle to Work scheme.
• Electric vehicle salary sacrifice.
• Employee Assistance Programme (EAP).
• Staff recognition annual awards.

Closing Date: Friday 19 September 2025

Interview Date: Week Commencing 29 September 2025

For an informal discussion about the role, please contact: James Pyke and email address.

Please see the Job Application Guidance to support your application.

Please Note

We recommend that you apply as soon as possible, even if the closing date is in the future.

Applications received may be reviewed before the closing date and should we receive a high number of applications for this post, or high-quality applications which demonstrate suitability, we reserve the right to close the vacancy early. We may hold interviews as and when applications are received, and we reserve the right to offer to a candidate prior to the closing date.

We are a values driven organisation, committed to ensuring we remain a beacon for aspiration and achievement, while providing a great environment to work and study. We are committed to promoting a diverse and inclusive community and we encourage applications from under-represented groups.

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