3rd Line Infrastructure Analyst

6 days ago

Ipswich, Australia University of Suffolk Full time
Overview

Join to apply for the 3rd Line Infrastructure Analyst role at University of Suffolk.

The 3rd Line Infrastructure Analyst provides support for the institution's IT infrastructure, acting as a key escalation point for complex technical issues and ensuring the continuity of digital services across the organisation. Reporting to the Technical Infrastructure Manager, the post holder collaborates closely with both 1st and 2nd line, project and development teams to maintain and enhance service delivery.

Role details

Permanent, full time, 37 hours per week (1.0 FTE). Band 5 - £37,694 to £42,254 per annum, plus £5k market forces supplement.

Responsibilities
  • Provide 3rd line infrastructure support in a high-complexity environment, diagnosing and resolving incidents, and implementing service improvements.
  • Collaborate with 1st/2nd line, project and development teams to deliver reliable, secure, and scalable IT services.
  • Support both on-premises and cloud-based infrastructure and contribute to cybersecurity posture through monitoring, patching, and incident response.
  • Act as a digital ambassador, delivering high quality technical support and guidance to stakeholders and staff.
About The Team

Our mission is to empower students, staff, and researchers by providing scalable, supportable, and sustainable technology solutions and services, and to enhance the University experience through digital innovation and excellence. We are a fast-paced, friendly team focused on meeting the Digital & IT needs of staff and students.

About You
  • Experience providing 3rd line infrastructure support in a complex environment.
  • Positive, can-do approach and passion for supporting internal customers with technical needs.
Benefits
  • Generous annual leave entitlement and bank holidays.
  • Birthday leave (subject to conditions).
  • Flexible working and family-friendly policies.
  • Competitive pension (USS) with employer contribution 14.5% and life cover.
  • Staff discounts, gym and leisure discounts, and access to learning and development opportunities.
  • Staff study discounts for approved UoS courses.
  • Cycle to Work and Electric vehicle salary sacrifice.
  • Employee Assistance Programme (EAP) and staff recognition awards.
Additional details

Closing Date: Friday 19 September 2025

Interview Date: Week commencing 29 September 2025

For an informal discussion about the role, please contact: James Pyke.

Please note: We recommend applying as soon as possible. Applications may be reviewed before the closing date and we reserve the right to close the vacancy early. We are committed to promoting a diverse and inclusive community.


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